I have had nothing but good service when mistakes have been made. The latest, in the neighborhood of about 1.5 years ago was a free 755p that didn't use up the 150 credit that had built up for a new phone on that line. Which was good since my wife washed her uninsured phone twice several months later using her credit and then mine to get it replaced both times.

There not perfect but they have always tried (and succeeded) to make sure that I was satisfied with the customer service I received.

My SERO plan gives me unlimited data (which I use constantly), unlimited SMS (use occasionally, but I wouldn't use it at all if it was billed per message), and 500 talking minutes (of which I rarely use more than 50) for about $35/mo. Data is fast, with great coverage.

I'm using a Treo 755p which (like all things Palm) is getting rather long-in-the-tooth, but I've come to depend on a large raft of applications that I don't think are available on Android yet (ebook reader, decent memo app that allows categories or some other way to organize hundreds of notes, a password safe, an RPN calculator, editing Word/Excel files, Stereo bluetooth). Hopefully by the time Sprint gets its Android act together, all that stuff will be in place (I've seen suggestions that almost all of these are in the pipe already) and I can happily jump ship to Android while keeping my great SERO Plan.

But long about next fall if Sprint isn't offering either an Android or Palm Nova device, I'm shopping for a new carrier.

Sprint has always been the lesser of 3 or 4 evils as far as I have been concerned. They are the cheapest and most straightforward provider of mobile voice and data I have run across and they always get the best WinMo phones.

If they can get one of the new Tegra phones in the Spring/Summer, they may be able to save themselves. People are too hung up on advertising and don't actually compare the bang-to-buck ratio.

The problems they've had, have always been related to billing issues in my opinion. Random charges appearing on my bill are not rare and always require a tedious process of calls and/or emails to customer support. One agent says one thing, another says something completely different. The next month... it often starts all over.

Another issue they had was their poor selection of phones, but that has been remedied by and large. Between their range of Blackberries, the Instinct, and the HTC Diamond & Pro... things have been looking up. I'd hate to see them go under. Is it simply a matter of poor management? God knows the Nextel deal was...