April 23, 2014

T-Mobile Speaks on Data Roaming Charges - "Don't Blame Us"

Remember the story from last week where poor James got socked with over $100 in data roaming charges?  Long story short, he thought he had all of his data features disabled on his G1 for a trip he was taking to the UK.  The next bill he got from T-Mobile showed small charges coming every few minutes while abroad.  Regular fees of 15¢ each were slowly adding up to a total of $102.85 in data roaming.

James sent his story to us and a few other places and the fiasco went viral.  Everyone, including us, were waiting to see what T-Mobile said in regards to the matter.  The guys over at Engadget have come across an official statement from the company and it looks like they are pointing the finger elsewhere.

T-Mobile is committed to delivering the best experience in wireless to our customers. If a T-Mobile customer would like to use their T-Mobile G1 while outside the country, they should contact Customer Care before they leave to ask that the WorldClass feature be added to their service at no additional charge. If they choose, customers can also disable data roaming on the G1. This can be done by going through the following steps: Home Screen > Menu > Settings > Wireless Controls > Mobile Networks > Data Roaming.

Some third party applications available for download on Android Market require access to the internet and have the ability to turn on data roaming when in use. Customers are informed whether an application will use this feature prior to downloading, but should also be aware when traveling outside the country.

Translation: Don’t blame us, bro. It’s one of your apps from the Android Market.  If you left the phone the way it was when we sold it to you, it would have been just fine.

This begs the question – Is there a way for people to completely turn their data off without going into Airplane Mode?  Why even bother taking something so feature rich with you if it’s going to be a glorified calculator and notepad?

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