I have read the memo in question. Basically battery replacements such as this are to be handled like any other warranty issue. That is, if you are getting the expected life out of your battery, that’s what you get. You have to go through the troubleshooting such as doing various power-saving things with your phone (turning off GPS, checking 3rd party apps that could be using extra juice, etc). Only after all that, if the battery is still not holding or taking a charge normally, a free replacement CAN be sent.

Now what’s not clear on the memo – is just exactly how bad someone’s battery has to be before we can replace it. Faulty batteries can always be replaced on warranty, actually, but in this case…. it’s a little bit vague since they specifically sent us a memo saying we could replace these batteries. I’d err on the side of sending a battery out, myself, but not all techs may agree.

I actually already got a spare battery from tmo about 5 weeks ago, I called and told em my battery life sucks and I already have all the unnessarry functions turned off, so they sent me a spare and then told me I could keep the old one. So for the past. 5 weeks I have been using 2 batteries and for me its a perfect solution or at least a better solution than adding bulk to already decent sized object, tho I generally don’t have to get into to the second battery anymore as I have gotten used to keeping certain features off when I’m not using them and I also have a. Chrager or usb at my gf house, my house and my work, so when I’m there its chargeing, I haven’t found it a problem to keep the spare battery filled, but I did just purchase a package from ebay that got shipped a few days ago, it included 2 batteries, a standalone battery charger, a usb, a screen protector and something else I forgot but it was 21 bucks.

Since having this phone I have purchased a class 6 8gb sd card, a battery cover from the white g1 (I have black g1, and I thought the silver backing would look cool and it does) from htc, the battery package I disvussed above, a protective case (which I don’t us), a invisableshiel screen protector, a mini usb to 3.5mm adapter, a mini usd to 3.5mm adapter with a mircophone(which never worked right) , a. Sd card reader, sennhieser headphones, other stuff I can’t remember and. I have spent at least 2 hundred dollars on the amazon mp3 store. I have never done this much spending to inhance a phone and have put my faith in. Anfdroid, but I just hope timobile returns the favor and let’s this phone see its proper updates and stuff, be a shame for them to abandon something with so much potetntial.

I contacted T-Mobile and they referred me to HTC. HTC siad they will send out a replacement battery, charge me for the new battery and when I send the old one back they will credit me the charges. They stated that the new battery was a longer lasting replacement.

Why the heck do I have to jump through hoops to get another battery? Can’t they actually say something official instead of keeping this under wraps like they are??

There’s another interesting addition to this… I was told the battery had to be within 3 months of purchase for T-mo to cover it, otherwise it falls under manufacturer warranty.

This was actually really easy to do – the tech asked me what services I use and what I’ve done to try to find the cause of the battery life. I simply said I was rather savvy with the device. I said that during the day I only use 2g and wifi – that’s it… Depending on use I might make it to the end of the work day, but I have to do a secondary charge at some point during the day regardless. I’ve performed an Alt + W wipe to see if the battery life would be affected; there was a limited improvement but it still wouldn’t last the day.

That was it… took 15 minutes and I have a new battery. Thanks T-Mo! I’m liking these guys better and better…