July 22, 2014

Rogers HTC Dream 911 Warning

Last night I received a text message from Rogers regarding an issue involving 911 calls. This screw up can only be described as HUGE! Rogers is informing all of their HTC Dream customers of an issue that does not allow 911 emergency calls to complete while the GPS receiver is enabled. Rogers asks that all customers turn off the GPS receiver, until further notice, so that all emergency calls complete by doing the following: On your phone go to Settings -> Location -> Uncheck “Enable GPS Satellite”.

The full text message is below:

Rogers/Fido service message: URGENT 911 Calls: Please disable GPS location on your HTC Dream device to ensure all 911 calls complete. HTC is urgently working on a software upgrade and we will provide details shortly so you can re-enable GPS.

Instructions: Select Menu – Select Settings – Select Location – Uncheck Enable GPS Satellite

Message de Rogers/Fido : URGENT – Appels 911 : Veuillez désactiver la localisation GPS sur votre appareil HTC Dream afin de vous assurer que tous les appels 911 soient acheminés. HTC développe le plus rapidement possible une mise à jour du logiciel et nous vous fournirons les détails sous peu afin que vous puissiez réactiver la fonction GPS.

Instructions : S̩lectionner Menu РS̩lectionner Param̩tres РS̩lectionner Location РD̩sactiver les satellites GPS

For the time being, Rogers has stopped all sales of the HTC Dream until the probem is resolved. This raises the question of how far this defect goes. Could it also affect all other HTC Dream users in other countries and G1 users, or is it just limited to Rogers. For such a large security issue it would be best to find out sooner rather than later.

@MatthewPatience