July 25, 2014

Sprint Hero Getting 2.1 "First Week of May"

The highly anticipated 2.1 update for the HTC Hero on Sprint’s network has been rumored with various rollout dates for months now.  We received an email today from a follower who went straight to the carrier and asked about the 2.1 he was expecting today.  According to the representative he spoke with Hero owners should expect an OTA notification starting in the first week of May.

What follows is part of the chat transcript he passed along to us:

“Thank you for contacting Sprint. My name is Jolly K.”

XXXX XXXXX: “Is there an Android 2.1 upgrade today for the HTC Hero?”

Agent (Jolly K): “Hi XXXX.”

XXXX XXXXX: “is there a HTC Hero Android upgrade today?”

Agent (Jolly K): “Let me check the updates.”

Agent (Jolly K): “I have checked the updates. Wait is over now. The Android 2.1 HTC Hero is being launched in the first week ok May.”

XXXX XXXXX: “it was supposed to be today?”

Agent (Jolly K): “I am sorry for misinformation. The updates says that Android 2.1 HTC Hero is being launched in the first week ok May

Agent (Jolly K): “Once it is launched it will be advertised OTA.”

Session Ended

04/16/2010 10:03:39AM System: “Please wait and the next available specialist will be with you shortly.”
04/16/2010 10:03:45AM System: “If you are chatting today for Technical Support, please call (888) 211-4727.”
04/16/2010 10:03:59AM System: “If you are a corporate business customer and need assistance with your account, please call (888) 788-4727.”
04/16/2010 10:04:13AM System: “Thank you for waiting. At Sprint, we take your account security seriously; please be prepared to provide your account PIN or security answer. If you haven’t created them yet, please visit Sprint.com/pin.”
04/16/2010 10:04:27AM System: “Thanks for your patience. We look forward to chatting with you.”
04/16/2010 10:04:41AM System: “While you wait, did you know you can check usage or review your account balance online? It’s fast, easy and available 24 hours a day, 7 days a week.”
04/16/2010 10:04:55AM System: “Simply visit Sprint.com and sign into your account for a usage summary. Please continue to wait; the next available specialist will be with you shortly.”
04/16/2010 10:05:09AM Session Started with Agent (Jolly K)
04/16/2010 10:05:09AM System: “Thank you for contacting Sprint. My name is Jolly K.”
04/16/2010 10:05:09AM System: “Thank you for waiting. We will be with you as soon as possible. Did you know that you can pay your bill online at Sprint.com?”
04/16/2010 10:05:09AM john carli: “Is there an Android **********.********** upgrade today for the HTC Hero?”
04/16/2010 10:05:31AM Agent (Jolly K): “Hi John.”
04/16/2010 10:05:40AM john carli: “is there a HTC Hero Android upgrade today?”
04/16/2010 10:06:14AM Agent (Jolly K): “Let me check the updates.”
04/16/2010 10:06:18AM john carli: “I heard the **********.********** update is today?”
04/16/2010 10:09:04AM john carli: “still there”
04/16/2010 10:09:07AM Agent (Jolly K): “I have checked the updates. Wait is over now. The Android **********.********** HTC Hero is being launched in the first week ok May.”
04/16/2010 10:09:28AM john carli: “it was supposed to be today?”
04/16/2010 10:10:32AM john carli: “still there?”
04/16/2010 10:10:36AM Agent (Jolly K): “I am sorry for misinformation. The updates says that Android **********.********** HTC Hero is being launched in the first week ok May”
04/16/2010 10:11:04AM Agent (Jolly K): “Once it is launched it will be advertised OTA.”
04/16/2010 10:11:28AM Session Ended