November 23, 2014

Fear Not, Sprint Shall Provide the Nexus One

These days, you can never take a customer service rep at their word; most have no idea what they’re talking about. However, that doesn’t mean their words can’t excite you. On the heels of today’s heartbreaking announcement of Verizon’s Nexus One betrayal, one question lingers among CDMA users: Is it still coming to Sprint?

With Google I/O just around the corner, we could be hearing some official news on the matter. Then again, we also thought we’d hear something about the Nexus One last month at CTIA. I guess we’ll just have to wait and find out.

So far, Google has declined to comment and I have yet to hear back from Sprint. However, I did manage to free up some time in my busy schedule to have a quick online chat with Sprint Customer Service. Below is part of the transcript. Is it proof that Sprint will still support the Nexus One? No. But it’s sure more reassuring than silence.

4:04:26 PM : Jenny K: Please provide me the detail of your concern.
4:04:58 PM : Benjamin Rubenstein: So today Google has said that they will no longer be bringing the Nexus One to Verizon. I’ve been holding out for Sprint to get it and have been waiting ever since Sprint’s press release saying that it IS coming.
4:05:29 PM : Benjamin Rubenstein: I was wondering if Sprint will still be getting the Nexus One, and if so when?
4:05:58 PM : Jenny K: Please allow me a few moments to check this for you.
4:06:28 PM : Benjamin Rubenstein: Here’s the Sprint press release, btw… http://newsreleases.sprint.com/phoenix.zhtml?c=127149&p=irol-newsArticle_newsroom&ID=1403426&highlight
4:08:08 PM : Jenny K: Thank you for being online.
4:08:33 PM : Benjamin Rubenstein: Thanks for taking the time to help.
4:10:39 PM : Jenny K: I have checked the information for you. Unfortunately, we do not have the information about the launching date of this phone. This is correct that we are going to launch the nexus. It will be most probably launched in May.
4:11:25 PM : Benjamin Rubenstein: So just cuz the CDMA Verizon version is not happening, doesn’t mean that Sprint’s gonna bail also?
4:11:56 PM : Benjamin Rubenstein: Isn’t it dangerous to launch the Nexus around the same time as EVO 4G? Or is Sprint not concerned about that?
4:13:30 PM : Jenny K: Yes, Nexus is different phone and EVO is different phone. The launch time of both the phone is different.
4:15:12 PM : Benjamin Rubenstein: but isn’t EVO launching in June?
4:16:02 PM : Jenny K: Yes, you are correct. We are going to launch the EVO in June.
4:16:28 PM : Benjamin Rubenstein: But Nexus One is coming in May? Perhaps being launched around Google I/O?
4:17:13 PM : Jenny K: Yes, you are correct.

: Connected to sprint.ehosts.net
4:03:32 PM : Session ID: 283524
4:03:32 PM : Benjamin Rubenstein: Initial Question/Comment: Nexus One
4:03:38 PM : Please wait and the next available specialist will be with you shortly.
4:03:38 PM : Jenny K has joined this session!
4:03:38 PM : Connected with Jenny K. Your Reference Number for this chat session is 283524.
4:03:38 PM : Thank you for contacting Sprint. My name is Jenny K.
4:03:59 PM : Benjamin Rubenstein: Hi
4:04:13 PM : Jenny K: Hello.
4:04:26 PM : Jenny K: Please provide me the detail of your concern.
4:04:58 PM : Benjamin Rubenstein: So today Google has said that they will no longer be bringing the Nexus One to Verizon. I’ve been holding out for Sprint to get it and have been waiting ever since Sprint’s press release saying that it IS coming.
4:05:29 PM : Benjamin Rubenstein: I was wondering if Sprint will still be getting the Nexus One, and if so when?
4:05:58 PM : Jenny K: Please allow me a few moments to check this for you.
4:08:08 PM : Jenny K: Thank you for being online.
4:08:33 PM : Benjamin Rubenstein: Thanks for taking the time to help.
4:10:39 PM : Jenny K: I have checked the information for you. Unfortunately, we do not have the information about the launching date of this phone. This is correct that we are going to launch the nexus. It will be most probably launched in May.
4:11:25 PM : Benjamin Rubenstein: So just cuz the CDMA Verizon version is not happening, doesn’t mean that Sprint’s gonna bail also?
4:11:56 PM : Benjamin Rubenstein: Isn’t it dangerous to launch the Nexus around the same time as EVO 4G? Or is Sprint not concerned about that?
4:13:30 PM : Jenny K: Yes, Nexus is different phone and EVO is different phone. The launch time of both the phone is different.
4:15:12 PM : Benjamin Rubenstein: but isn’t EVO launching in June?
4:16:02 PM : Jenny K: Yes, you are correct. We are going to launch the EVO in June.
4:16:28 PM : Benjamin Rubenstein: But Nexus One is coming in May? Perhaps being launched around Google I/O?
4:17:13 PM : Jenny K: Yes, you are correct.
4:17:34 PM : Benjamin Rubenstein: Will Sprint be making any formal announcements soon?
4:18:13 PM : Jenny K: Unfortunately, this information is not available with us.
4:18:32 PM : Benjamin Rubenstein: but release dates are?
4:21:15 PM : Benjamin Rubenstein: Any idea how much each of those phones will cost?
4:27:34 PM : Benjamin Rubenstein: Are you still there?
4:31:22 PM : I apologize for the inconvenience, your agent has been disconnected from the system. You are now being transferred to your original queue. Please stand by…
4:31:22 PM : Jenny K has left this session!
4:31:22 PM : Jessica B has joined this session!
4:31:22 PM : Connected with Jessica B. Your Reference Number for this chat session is 283524.
4:32:48 PM : Jessica B: I am sorry for disconnecting the chat.
4:33:04 PM : Jessica B: Hello Benjamin
4:34:25 PM : Benjamin Rubenstein: Hi
4:34:27 PM : Benjamin Rubenstein: What happened?
4:35:09 PM : Jessica B: While I access your account information, can you please provide more details about why you’re chatting with us today?
4:35:58 PM : Benjamin Rubenstein: I was asking about the Nexus One. Today, Google announced that Verizon will no longer be offering the CDMA version of the device. I was wondering where this leaves Sprint’s CDMA version of it, as I’ve been waiting months for its release.
4:36:46 PM : Benjamin Rubenstein: Sprint has said in a press release that they WILL be carrying it, but since then, there hasn’t been any news. Will Sprint, still, in fact, be getting the Nexus One, and if so, when?
4:38:24 PM : Jessica B: Let me check this for you.
4:42:44 PM : Jessica B: I appreciate your patience. I am still researching that information for you.
4:43:00 PM : Benjamin Rubenstein: Thank you for your help.
4:46:35 PM : Jessica B: You’re welcome.
4:48:32 PM : Jessica B: I am sorry for keep you waiting.
4:48:53 PM : Jessica B: I have checked there is no details of Nexus one right now.
4:49:08 PM : Jessica B: www.Google.com/phone.
4:49:28 PM : Jessica B: You can visit the above mentioned link for this.
4:50:13 PM : Benjamin Rubenstein: I know where it will be sold if it becomes available… I just wanna know if Sprint still plans to release it as they have said they would.
4:51:23 PM : Jessica B: Yes
4:52:11 PM : Benjamin Rubenstein: So Sprint will, for sure, be supporting the Nexus One?
4:53:25 PM : Jessica B: Although we don’t know the date of availability or the price of this great device yet anticipated to coming soon.
4:53:46 PM : Benjamin Rubenstein: huh?
4:59:20 PM : Jessica B: I apologize for this. We have no other information regarding Nexus one yet.
4:59:40 PM : Benjamin Rubenstein: So it IS coming to Sprint, but you don’t know when, or for what price?
5:01:26 PM : Jessica B: Yes, You are correct.
5:01:45 PM : Benjamin Rubenstein: Okay. Thank you for your time.
5:02:41 PM : Jessica B: You’re welcome.
5:02:56 PM : Jessica B: We value your business and appreciate the opportunity to chat with you. Please don’t hesitate to contact us again at Sprint.com/mysprint.
5:03:11 PM : Jessica B: Have a great day!
  • http://corelements.com Dee

    WHY?

    HTC makes the Nexus One. They also make the Hero and EVO 4G.

    WHY CAN'T THEY STICK TO ONE PREMIUM ANDROID PHONE AND MAKE IT THEIR FLAGSHIP MODEL AND KEEP UPDATING IT LIKE APPLE DOES WITH THE IPHONE?

  • http://intensedebate.com/profiles/distortedloop distortedloop

    Because in the real world, unlike Apple's little walled-garden world, not everyone has the same needs or tastes or desires for their hardware and software…

    • jasonstuff

      walled-garden or not… Apple makes it simple. one product, good product, easy to use product. Google should dump just letting who ever use their OS and come out with ONE phone that speaks of them and represents them. I should be saying Microsoft should be doing this instead of Google, but Microsoft doesn't have a prayer when it comes to stuff like this. They are too big and too disconnected to realize and focus on a real product and take time to really develop it like Apple did. I won't go iPhone because of ATT and have been with Sprint since 2002 but unless Droid blows me away I'll switch to iPhone in a heart beat the day Sprint gets it, which will probably never happen LOL.

  • http://intensedebate.com/profiles/distortedloop distortedloop

    Frankly, unless you're doing the unsubsidized & unlocked model with a cheaper monthly rate deal on a Nexus One, and the same thing isn't available for the EVO 4G, I can't imagine why anyone would want the Nexus One over the EVO. Granted I haven't held one in my hand, so it might be a big ugly brick compared to the N1, but specs-wise, and based on video demos of the EVO, the EVO looks to be a much better device: bigger screen, 4G capability, built in connection sharing, and unlike the Nexus One, probably has a touchscreen that actually registers your touches properly.

  • http://twitter.com/BenjRubenstein @BenjRubenstein

    You make many good points, but there are still plenty of reasons that someone would rather the Nexus One. I, for example, have used an HD2 (which is roughly the same size as the EVO 4G), and I have to say, it's pretty big. I don't know if I want something that size in my pocket. Also, I hate Sense UI. I'd rather vanilla Android with the perk of getting updates as soon as Google releases them. I don't wanna sit around for 6 months waiting for HTC to re-skin the next version of Android.

    Having both of these devices on Sprint will give users a real choice. These days, Sprint can use all the attention they can get. They also want to bring as many people on board as they can. Now that Verizon's out of the N1 game, Sprint may have a golden opportunity here.

    • jasonstuff

      I agree, I'm waiting on the EVO but my sister wants the Nexus. It's all about choices and taste. The news has been talking about the HTC EVO, Nexus One and Blackberry Bold coming to Sprint but Sprint is MUTE, SILENT, not even a word about the latter two on their site. What's the deal??? Sprint should be screaming come over here, get ready, on THIS date you will be able to get one… instead Silence… what gives

  • punyweakling

    I was waiting for him to say "all signs point to yes"…

  • jasonstuff

    This is all just a huge joke. I've been with Sprint since 2002 but I've got to ask why is Sprint so mute on the subject. You would think they'd be screaming a launch date for the HTC EVO 4G and running ads everywhere. Instead just quietly says coming in the summer. Nexus One was suppose to launch tomorrow, April 30th, but not even a hint of it coming to Sprint's line up on Sprint.com. Plus RIM says new Blackberry Bold coming to Sprint, but, yet again, Sprint is MUTE. Instead of putting up annoucements as fast as they can and ads, not even a mention. I've got to say I'm ready to bail! Verizon has good service and maybe theirs a reason people pay more, because they get good service AND good phones.

  • http://ekas0615.student.ipb.ac.id khay

    thank you so much for info. great post!! i like it :p

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