October 23, 2014

Fear Not, Sprint Shall Provide the Nexus One

These days, you can never take a customer service rep at their word; most have no idea what they’re talking about. However, that doesn’t mean their words can’t excite you. On the heels of today’s heartbreaking announcement of Verizon’s Nexus One betrayal, one question lingers among CDMA users: Is it still coming to Sprint?

With Google I/O just around the corner, we could be hearing some official news on the matter. Then again, we also thought we’d hear something about the Nexus One last month at CTIA. I guess we’ll just have to wait and find out.

So far, Google has declined to comment and I have yet to hear back from Sprint. However, I did manage to free up some time in my busy schedule to have a quick online chat with Sprint Customer Service. Below is part of the transcript. Is it proof that Sprint will still support the Nexus One? No. But it’s sure more reassuring than silence.

4:04:26 PM : Jenny K: Please provide me the detail of your concern.
4:04:58 PM : Benjamin Rubenstein: So today Google has said that they will no longer be bringing the Nexus One to Verizon. I’ve been holding out for Sprint to get it and have been waiting ever since Sprint’s press release saying that it IS coming.
4:05:29 PM : Benjamin Rubenstein: I was wondering if Sprint will still be getting the Nexus One, and if so when?
4:05:58 PM : Jenny K: Please allow me a few moments to check this for you.
4:06:28 PM : Benjamin Rubenstein: Here’s the Sprint press release, btw… http://newsreleases.sprint.com/phoenix.zhtml?c=127149&p=irol-newsArticle_newsroom&ID=1403426&highlight
4:08:08 PM : Jenny K: Thank you for being online.
4:08:33 PM : Benjamin Rubenstein: Thanks for taking the time to help.
4:10:39 PM : Jenny K: I have checked the information for you. Unfortunately, we do not have the information about the launching date of this phone. This is correct that we are going to launch the nexus. It will be most probably launched in May.
4:11:25 PM : Benjamin Rubenstein: So just cuz the CDMA Verizon version is not happening, doesn’t mean that Sprint’s gonna bail also?
4:11:56 PM : Benjamin Rubenstein: Isn’t it dangerous to launch the Nexus around the same time as EVO 4G? Or is Sprint not concerned about that?
4:13:30 PM : Jenny K: Yes, Nexus is different phone and EVO is different phone. The launch time of both the phone is different.
4:15:12 PM : Benjamin Rubenstein: but isn’t EVO launching in June?
4:16:02 PM : Jenny K: Yes, you are correct. We are going to launch the EVO in June.
4:16:28 PM : Benjamin Rubenstein: But Nexus One is coming in May? Perhaps being launched around Google I/O?
4:17:13 PM : Jenny K: Yes, you are correct.

: Connected to sprint.ehosts.net
4:03:32 PM : Session ID: 283524
4:03:32 PM : Benjamin Rubenstein: Initial Question/Comment: Nexus One
4:03:38 PM : Please wait and the next available specialist will be with you shortly.
4:03:38 PM : Jenny K has joined this session!
4:03:38 PM : Connected with Jenny K. Your Reference Number for this chat session is 283524.
4:03:38 PM : Thank you for contacting Sprint. My name is Jenny K.
4:03:59 PM : Benjamin Rubenstein: Hi
4:04:13 PM : Jenny K: Hello.
4:04:26 PM : Jenny K: Please provide me the detail of your concern.
4:04:58 PM : Benjamin Rubenstein: So today Google has said that they will no longer be bringing the Nexus One to Verizon. I’ve been holding out for Sprint to get it and have been waiting ever since Sprint’s press release saying that it IS coming.
4:05:29 PM : Benjamin Rubenstein: I was wondering if Sprint will still be getting the Nexus One, and if so when?
4:05:58 PM : Jenny K: Please allow me a few moments to check this for you.
4:08:08 PM : Jenny K: Thank you for being online.
4:08:33 PM : Benjamin Rubenstein: Thanks for taking the time to help.
4:10:39 PM : Jenny K: I have checked the information for you. Unfortunately, we do not have the information about the launching date of this phone. This is correct that we are going to launch the nexus. It will be most probably launched in May.
4:11:25 PM : Benjamin Rubenstein: So just cuz the CDMA Verizon version is not happening, doesn’t mean that Sprint’s gonna bail also?
4:11:56 PM : Benjamin Rubenstein: Isn’t it dangerous to launch the Nexus around the same time as EVO 4G? Or is Sprint not concerned about that?
4:13:30 PM : Jenny K: Yes, Nexus is different phone and EVO is different phone. The launch time of both the phone is different.
4:15:12 PM : Benjamin Rubenstein: but isn’t EVO launching in June?
4:16:02 PM : Jenny K: Yes, you are correct. We are going to launch the EVO in June.
4:16:28 PM : Benjamin Rubenstein: But Nexus One is coming in May? Perhaps being launched around Google I/O?
4:17:13 PM : Jenny K: Yes, you are correct.
4:17:34 PM : Benjamin Rubenstein: Will Sprint be making any formal announcements soon?
4:18:13 PM : Jenny K: Unfortunately, this information is not available with us.
4:18:32 PM : Benjamin Rubenstein: but release dates are?
4:21:15 PM : Benjamin Rubenstein: Any idea how much each of those phones will cost?
4:27:34 PM : Benjamin Rubenstein: Are you still there?
4:31:22 PM : I apologize for the inconvenience, your agent has been disconnected from the system. You are now being transferred to your original queue. Please stand by…
4:31:22 PM : Jenny K has left this session!
4:31:22 PM : Jessica B has joined this session!
4:31:22 PM : Connected with Jessica B. Your Reference Number for this chat session is 283524.
4:32:48 PM : Jessica B: I am sorry for disconnecting the chat.
4:33:04 PM : Jessica B: Hello Benjamin
4:34:25 PM : Benjamin Rubenstein: Hi
4:34:27 PM : Benjamin Rubenstein: What happened?
4:35:09 PM : Jessica B: While I access your account information, can you please provide more details about why you’re chatting with us today?
4:35:58 PM : Benjamin Rubenstein: I was asking about the Nexus One. Today, Google announced that Verizon will no longer be offering the CDMA version of the device. I was wondering where this leaves Sprint’s CDMA version of it, as I’ve been waiting months for its release.
4:36:46 PM : Benjamin Rubenstein: Sprint has said in a press release that they WILL be carrying it, but since then, there hasn’t been any news. Will Sprint, still, in fact, be getting the Nexus One, and if so, when?
4:38:24 PM : Jessica B: Let me check this for you.
4:42:44 PM : Jessica B: I appreciate your patience. I am still researching that information for you.
4:43:00 PM : Benjamin Rubenstein: Thank you for your help.
4:46:35 PM : Jessica B: You’re welcome.
4:48:32 PM : Jessica B: I am sorry for keep you waiting.
4:48:53 PM : Jessica B: I have checked there is no details of Nexus one right now.
4:49:08 PM : Jessica B: www.Google.com/phone.
4:49:28 PM : Jessica B: You can visit the above mentioned link for this.
4:50:13 PM : Benjamin Rubenstein: I know where it will be sold if it becomes available… I just wanna know if Sprint still plans to release it as they have said they would.
4:51:23 PM : Jessica B: Yes
4:52:11 PM : Benjamin Rubenstein: So Sprint will, for sure, be supporting the Nexus One?
4:53:25 PM : Jessica B: Although we don’t know the date of availability or the price of this great device yet anticipated to coming soon.
4:53:46 PM : Benjamin Rubenstein: huh?
4:59:20 PM : Jessica B: I apologize for this. We have no other information regarding Nexus one yet.
4:59:40 PM : Benjamin Rubenstein: So it IS coming to Sprint, but you don’t know when, or for what price?
5:01:26 PM : Jessica B: Yes, You are correct.
5:01:45 PM : Benjamin Rubenstein: Okay. Thank you for your time.
5:02:41 PM : Jessica B: You’re welcome.
5:02:56 PM : Jessica B: We value your business and appreciate the opportunity to chat with you. Please don’t hesitate to contact us again at Sprint.com/mysprint.
5:03:11 PM : Jessica B: Have a great day!