July 25, 2014

Gameloft Keeps Getting it Wrong

Gameloft just doesn’t get it.  They’ve tried twice this month to launch their games for Android and appear to be working backwards.  This time around we’ve learned that the DRM and app protection is unlike anything we’ve seen on the platform.

Short version: Any games you purchase from them are good for only one install on one device.  That’s it.

Long version: Dave Loft emailed us today to let us know about his ongoing battle with the game maker.  After running low on space with his Android phone, he uninstalled it to make room.  Later, when trying to reload it, he ran into a bit of trouble.  He reached out to Gameloft and received the following response:

“…according to our refund policy, once the game is successfully installed, we cannot resend it for any reason, unless you buy it again. One purchase entitles you to one download of the game to one phone number and on one phone model only. If you delete or otherwise remove the game from your phone, or change your handset, you will have to buy it again.  About updates, I’m sorry, I have no information.”

Our recommendation to you guys is to stay away from Gameloft until this policy changes.