October 31, 2014

Google Acknowledges Market Issues, Says They're Fixed

We were just talking this morning about Android Market issues, missing apps, and missing comments.  It turns out Google was all over this one but simply didn’t do a good enough job communicating it with developers. 

Recently we became aware that some Android applications were not visible on the Android Marketplace. While we were internally troubleshooting and qualifying the fix and communicating with our hardware partners, developers were trying hard to get our help through various technical support sites. Regrettably, we fell short of our own standard for customer support by not communicating the issue to our developers and how we were working to resolve it.

We’re pleased to say that the issue looks to be resolved with a patch, and to our best knowledge, all apps that were previously impacted are up and visible again. Again, apologies for the delay and inconvenience this created.

Getting this fixed is one thing.  Understanding they need to be more transparent and forthcoming with communication is another.  Hopefully they see the value in being upfront.  People generally respond to bad news somewhat more favorable if it’s acknowledged.  Not saying anything at all is typically received as not caring enough.