In an announcement on their site, Zendesk is letting everyone know that they have released an Android app that will allow your systems techs to answer questions and respond to support tickets as they run around your facility being super heroes to the electronically challenged.
If you use Zendesk for your systems support, then this app looks like a pretty cool option for your geek squads to use. Some of the features of the Zendesk app:
- Access all your ticket views
- Update existing tickets and add comments for follow up
- Create new tickets
- View entire ticket threads
- Create new end-users on the fly
Some info from the press release:
“Responding to customer support needs is an around-the-clock responsibility,” said Mikkel Svane, CEO of Zendesk. “As part of our goal to give businesses easy ways to engage with their customers in real-time, we made it a priority to create specially designed Zendesk applications for mobile phones. This way agents can respond to customers on the go and managers or business owners have visibility into what their customers are saying no matter where they’re at.”
Zendesk for Android joins the existing iPhone app that customers have been enjoying since April with more than 10,000 downloads in the first week alone. The Zendesk mobile applications give agents the same visibility into their company’s ticket activity as they would using Zendesk on a desktop or laptop.
Zendesk customers can view, update, and create new support tickets from their phones as well as easily configure ticket fields and add comments with the touch friendly applications.
“The Zendesk for Android app is great, I can view and respond to my tickets from my phone wherever I am, ” said Daniel Strauss of Groupon. “The clean, simple interface makes it very easy to just pick up and use.”
The app is available for download now, and is free on the market. Use the barcode below with your handset to go right to the download link for the Zendesk app.