“Rayge” of the Week: Cliq XT Not Getting Upgraded, Staying at 1.5
And here we go yet again. T-Mo news is reporting today that all you proud owners of a Cliq XT are getting the shaft when it comes to being upgraded to 2.1. Here is the official quote as to why from the Motorola Forums:
Today we posted this statement on our Software Upgrade News page: “After comprehensive testing of the Android 2.1 upgrade for the CLIQ XT, we have concluded that this device will remain on Android 1.5. We realize many of you were anxiously awaiting this upgrade, but we aim to deliver software upgrades only when it will provide a better customer experience.”
For many of you on our forums, I know this is disappointing news. Mark and I were optimistic about the outcome of the CLIQ XT development process and were also disappointed in the final result.
Our product team members worked for months to attempt to create a version of Android 2.1 that would perform well on the CLIQ XT. When the software could not meet the basic performance standards required, they went back to the drawing board multiple times. They gave it everything they had. We even took the unprecedented step of investigating the benefits of code provided by the independent developer community to try to improve XT performance. In the end, we were not able to develop a version of Android 2.1 for CLIQ XT that would deliver an optimal customer experience.
Some of you will wonder why we didn’t announce this sooner. For one, we didn’t learn about this all that long ago. Then, it has taken some time to coordinate with T-Mobile and alert our call center agents and others of the decision.
We recognize that many of you will be frustrated by this news. As always, you are free to post your comments, but please keep them civil and within the bounds of our
Again, another instance of an upgrade being promised, then yanked back. I do give Motorola credit on the fact that they are at least owning the blame here, and trying to communicate. My “Rayge” comes in the fact that they should have been communicating their issues all along. All we are asking for is an open dialogue. My wife owns this handset, and has been waiting for her update. She is still a year out for an upgrade. Perhaps T-Mo will have some sort of program where we can upgrade early. Not holding our breath though.