April 20, 2014

"Rayge" of the Week: Cliq XT Not Getting Upgraded, Staying at 1.5

And here we go yet again.  T-Mo news is reporting today that all you proud owners of a Cliq XT are getting the shaft when it comes to being upgraded to 2.1.  Here is the official quote as to why from the Motorola Forums:

Today  we posted this statement on our Software Upgrade News page:  “After  comprehensive testing of the Android 2.1 upgrade for the CLIQ  XT, we  have concluded that this device will remain on Android 1.5.  We  realize  many of you were anxiously awaiting this upgrade, but we aim to  deliver  software upgrades only when it will provide a better customer   experience.”

For   many of you on our forums, I know this is disappointing news. Mark and  I  were optimistic about the outcome of the CLIQ XT development process   and were also disappointed in the final result.

Our product team  members worked for months to attempt to create a  version of Android  2.1 that would perform well on the CLIQ XT. When the  software could not  meet the basic performance standards required, they  went back to the  drawing board multiple times. They gave it everything  they had. We even  took the unprecedented step of investigating the  benefits of code  provided by the independent developer community to try  to improve XT  performance. In the end, we were not able to develop a  version of  Android 2.1 for CLIQ XT that would deliver an optimal  customer  experience.

Some of you will wonder why we didn’t announce this  sooner.  For one, we didn’t learn about this all that long ago. Then, it  has  taken some time to coordinate with T-Mobile and alert our call  center  agents and others of the decision.

We  recognize that many of you will be frustrated by this  news. As always,  you are free to post your comments, but please keep  them civil and  within the bounds of our

site rules

Again, another instance of an upgrade being promised, then yanked back. I do give Motorola credit on the fact that they are at least owning the blame here, and trying to communicate. My “Rayge” comes in the fact that they should have been communicating their issues all along. All we are asking for is an open dialogue. My wife owns this handset, and has been waiting for her update. She is still a year out for an upgrade. Perhaps T-Mo will have some sort of program where we can upgrade early. Not holding our breath though.

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