November 25, 2014

Audi of America Introduces Roadside Assistance App for Smartphones

Audi has partnered up with Allstate Roadside Services to offer roadside assistance  via a new smartphone application.  The application connects directly to Audi using pre-registered vehicle information along with an intuitive interface which makes contacting roadside services a breeze.  Audi includes free 24-7 service with 4 years on any purchase of a new car.  With GPS capabilities the new application will be able to pinpoint your location and take some stress out of an otherwise stressful situation.

Imagine being stranded in the middle of nowhere in your brand new Audi (of course we all have brand new Audi’s right?) and being able to open the app, obtain GPS coordinates and make the call to get help.  Services that include smartphone apps like this are going to be a large part of the smartphone world.  Its great to see companies embracing the new technology, especially when its able to minimize stress and make life easier in tough times.

 

The application is available for free on the Android Market and boasts the following features:

• Vehicle registration – Drivers simply provide their Audi’s vehicle identification number (VIN) and some basic personal information to register the App with their customer information on file. This provides Audi Roadside Services your specific details when you request service, and greatly shortens the time it takes to dispatch service.

• Audi Roadside Assistance – With a few simple steps, the driver selects the type of service they require (e.g. jump start, fuel delivery, tire change or tow) and the App locates the driver via the smart phone’s GPS capabilities. The assistance request is sent to the Audi Roadside Assistance dispatcher as the call is connected to enable the dispatcher to provide faster service. Once the dispatch is complete, the App captures and conveniently stores the dispatch details, including the name of the roadside provider en route to the customer and estimated time of arrival.

• Dealer Locator – For convenient access to dealer information, the Application allows users to search for dealers nearby or within a given city. The App displays the dealer’s name, location, hours of operation and phone number. With one touch, the user can display nearby dealers on a map or immediately call the dealer. This is particularly helpful when a service appointment is required immediately.

To learn more about this application head over Audi’s website

[app]com.allstate.audiconsumer[/app]

Source: PRNewsWire



  • Sal

    I could have used this 6 months ago when my Audi died! Glad to have it now.