December 22, 2014

About That 'HTC Collecting Data' Thing...

You’ve probably heard the news these last few days that a pair of HTC handsets were recently found to be collecting user data.  As XDA first uncovered, the HTC Sensation and EVO 3D were said to be reporting users’ locations, app notes, location, and other items.  Say what?  Well, before the full details could be uncovered or explained, the internet went amok reporting on the shady behavior.

Cut to today and HTC explaining the whole situation and what’s really going on.

We’ve seen some questions about Sensation and Evo 3D and want to provide more information. HTC, like most manufacturers, has an opt-in error reporting function built in to our devices. If your phone experiences an error, you have the option of “Telling HTC” so we can make improvements to our phones. Details about this are in our privacy policy on each device and in order for data to be collected, you have to opt-inIf you do opt-in, we protect your privacy by de-identifing and encrypting the data.   
HTC is committed to protecting your privacy and that means a commitment to clear opt-in/opt-out as the standard for collecting any information we need to serve you better.”

It might have taken a few days to get someone to issue a statement on the situation but HTC made it right.  And really, there was no major ‘wrong’ to begin with.



  • Anonymous

    No concern on my part. I still love my EVO 3D and HTC… They communicated what’s going on and I’m good with it.

    • http://www.giquegear.com GiqueGuy

      +1 kenji-o. I even start to wonder the motivation behind these sometimes. Kind of like discovering that my EVO 3D has been engineered to communicate wirelessly with strangers. Ohhhh, wait, that’s only when I give it permission. ;-)

  • Anonymous

    Yet they still haven’t thought ‘hmmm, those batteries drain fast. We’d better make them bigger…’

  • Spoken Word™

    When this story 1st popped up on BGR I pointed out that this was a BS scare tactic because the E3D had this from launch and that all you needed to do was go to settings, about phone, Tell HTC and disable it if you were concerned. They deleted my comment 3 times until others questioned why my comment was deleted. Someone out there is trying hard to create a controversy.