November 28, 2014

YouMail removed from Market, T-Mobile to blame?

YouMail Logo

Chalk this one up in the “Did they really just do that?” category. YouMail, a popular voicemail app that’s free in the Android Market, has just posted a very intriguing blog post. The YouMail app was removed from the Market, and after some investigating, it was determined that T-Mobile is the cause of this treachery. Not a lot of information is given, only that YouMail apparently causes network disruption with T-Mobile’s devices (we have a feeling there’s something more to the story), and it was removed for this reason.

Here’s where it gets interesting. YouMail never received any complaints from T-Mobile about this issue, not even a phone call. It seems a bit odd that Magenta would notice that an app conflicts with their network, and not try to resolve the issue with the developers. The YouMail service is vastly used, with over 2 million users (surely a large chunk of those are T-Mo customers), and their app was suddenly removed from the Market.

There are two theories here, and neither paints a very flattering picture of T-Mobile. The first is that the app actually caused problems with the network, and T-Mo didn’t contact the developer, who could fix this bug and update their app for users. For a manufacturer that’s known for working with the community, this is surprising. What makes this seem far-fetched is that other apps exist that utilize the same network features as YouMail, and yet they weren’t pulled from the Market.

The second theory, and one that the folks at YouMail seem to suggest is the truth, is that T-Mobile had the app removed simply because it offers a better voicemail service, at no cost to users. One can only hope that Magenta hasn’t really sunk to that level, but anything is possible.

Which is right? We’ll leave such judgments up to you. This also brings up a good point on the Market itself. By the logic of this situation, if an app causes problems for one carrier, it should be removed for ALL users across every carrier. Wouldn’t it be easier to disable the app for users on the specific carrier that’s experiencing issues? T-Mo may or may not have problems with YouMail and their network, but that’s no reason for users on another carrier such as Sprint or Verizon to suffer. The reasoning of Google seems flawed here.

So what are your thoughts on this latest discovery? Think T-Mo and/or Google are in the wrong? Sound off in the comments below!


  • http://iamandroid.co/profile/rocktoonz Rocktoonz

    what’s next, Google Voice?

  • http://twitter.com/earthtodigi Jim Hardee

    I hate to say it but YouMail also directly competes with Google Voice for voicemail with some users, and this could be why Google used the opportunity to completely yank it from the market rather than just from T-mobile users.  I’d like to think that Google hasn’t sunken that low either, but who knows.

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  • Morrisedwardl

    Occupy “T-Mobile Phone Service Cancellation!!” Take note of what happened when NetFlix tried to increase it’s prices. Customers fled, the stock dropped a hell of a lot, and NetFlix reversed it’s policy. I’m sure that CEO or COO is still pulling investor boot out of his a**. Behold the power of the consumer. We should/can dictate what we want on our phones not T-Mobile or Google. Under the Federal Communications Commission’s (FCC’s) “local number portability” (LNP) rules, most of us can take our number with us when changing service providers. What would happen if we all just jumped ship to the competitor. Make us an offer competitor. “Causing adversed network disruption”?? Sounds like some playground bullying shi* to me. I say f*** Google too! What would happen if we all got onboard? YouMail would be back in a matter of days. With the current merger of T-Mobile, the last thing they need is “drop-off-a-cliff” decline in there stock. And while we’re at it…We want our monthly bill lowered by $15 per customer. Take that!! And this is what they get for screwing their customers.

  • Anonymous

    I’m sure full justification will be given soon enough but it doesn’t seem great. If Google has done underhand tactics then they’re no different from the likes of Apple (who I detest).

  • Bkamgroup

    I can confirm 100% that Youmail interfered with T-mobile network. I used Youmail for over 2 years with Blackberry Storm 1 and 2 unlocked on T-Mobile network and people kept complaining that my phone had been disconnected. I know I paid my bills. Initially, I thought it was because T-Mobile did not support my phones and ignored it, hoping it would correct through firmware updates, but it never. I bought Galaxy S2 Android phone supported by T-Mobile and it started again. I then called T-Mobile and after trouble shooting, they identified it was Youmail. I have not used YouMail ever since and all my calls come through without a problem…