July 29, 2014

YouMail removed from Market, T-Mobile to blame?

YouMail Logo

Chalk this one up in the “Did they really just do that?” category. YouMail, a popular voicemail app that’s free in the Android Market, has just posted a very intriguing blog post. The YouMail app was removed from the Market, and after some investigating, it was determined that T-Mobile is the cause of this treachery. Not a lot of information is given, only that YouMail apparently causes network disruption with T-Mobile’s devices (we have a feeling there’s something more to the story), and it was removed for this reason.

Here’s where it gets interesting. YouMail never received any complaints from T-Mobile about this issue, not even a phone call. It seems a bit odd that Magenta would notice that an app conflicts with their network, and not try to resolve the issue with the developers. The YouMail service is vastly used, with over 2 million users (surely a large chunk of those are T-Mo customers), and their app was suddenly removed from the Market.

There are two theories here, and neither paints a very flattering picture of T-Mobile. The first is that the app actually caused problems with the network, and T-Mo didn’t contact the developer, who could fix this bug and update their app for users. For a manufacturer that’s known for working with the community, this is surprising. What makes this seem far-fetched is that other apps exist that utilize the same network features as YouMail, and yet they weren’t pulled from the Market.

The second theory, and one that the folks at YouMail seem to suggest is the truth, is that T-Mobile had the app removed simply because it offers a better voicemail service, at no cost to users. One can only hope that Magenta hasn’t really sunk to that level, but anything is possible.

Which is right? We’ll leave such judgments up to you. This also brings up a good point on the Market itself. By the logic of this situation, if an app causes problems for one carrier, it should be removed for ALL users across every carrier. Wouldn’t it be easier to disable the app for users on the specific carrier that’s experiencing issues? T-Mo may or may not have problems with YouMail and their network, but that’s no reason for users on another carrier such as Sprint or Verizon to suffer. The reasoning of Google seems flawed here.

So what are your thoughts on this latest discovery? Think T-Mo and/or Google are in the wrong? Sound off in the comments below!