HTC has written a post on their official blog which details the reasons for not providing Android 4.0 on the Desire HD. Citing a number of reasons and options explored, HTC feels that the user experience would ultimately fall short of their standards. While it’s not the end result that consumers are looking for, we applaud HTC for taking the harder stance here. The last thing they need is to have users complaining over how poorly the device performs after the update. It would be nearly impossible to forecast partition sizes and hardware requirements in mid-2010. That said, there’s still some rationale and justification for consumer complaints.
Here’s the official statement as found on HTC’s blog.
We’ve heard your feedback on our decision not to update the HTC Desire HD to Android 4.0. We completely understand that this is a controversial decision.
For more background, due to how storage on the HTC Desire HD is partitioned – and the larger size of Android 4.0 – it would require re-partitioning device storage and overwriting user data in order to install this update. While technically advanced users might find this solution acceptable, the majority of customers would not. We also considered ways to reduce the overall size of the software package, but this would impact features and functionality that customers are currently using. Even after installing the update, there were other technical limitations which we felt negatively impacted the user experience.
We believe an update should always improve the user experience and carefully evaluate each update based on this criteria. While we are very aware of the disappointment from this decision, we believe the impact to user experience was too great. We recognize this is a change from our previous statement and for that we’re truly sorry.