July 23, 2014

AT&T tops in wireless customer care satisfaction -- JD Power

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Look out, AT&T is making some serious headway in the mobile space. Not only do they own the fastest and most reliable 4G LTE network, but they are also tops in wireless customer care. According to the latest JD Power report, AT&T has earned the highest marks in the industry.

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Scoring particularly well in walk-in and online contact channels, AT&T topped the other carriers in 4 of the 5 areas surveyed. Not only is AT&T  number one in overall rankings, but they pulled in the highest score by any carrier over the previous three studies. While Verizon also scored higher than the industry average, Sprint and T-Mobile were under the base score.

 

The  report polled 7,373 wireless subscribers over a six-month period which just ended in June 2013. In terms of non-contract carriers, MetroPCS earned the highest marks in J.D. Power’s report.

JD Power via GigaOm