December 18, 2014

Did you get jerked around by HTC's Trade Up program?

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It’s a simple question – Are you getting jerked around by HTC’s Trade Up program for the HTC One? The reason we’re asking is because we’ve got a reader who has been given the runaround from HTC’s team for more than a few weeks now.

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In what appears to be an ongoing game of “the check is in the mail”, our guy keeps getting the same formulaic replies.

Our records show your rewards card has been processed and mailed.  Please allow for normal mail delivery.  If you have not received your rewards card on or before August 22, 2013, please contact us.

After sending multiple inquiries to HTC to check the status of his rebate, Mr. Arnold is no closer to receiving his money than when he first set out. Here’s are excerpts from one of a number of emails we’ve received.

HTC seems to be delaying/reneging on their $100 HTC One rebate deal when you trade-in your old phone. I took advantage of the deal on day one, traded in my HTC Vivid, got a confirmed trade-in value of $100. Eventually I got a notification that my refund was in the mail…never came. I asked about it, they replied that a replacement would be sent…never came. It’s now been 15 weeks since I sent the phone in. – August 15

And as of last week…

Still no refund for my HTC Vivid after purchasing an HTC One during their “Trade-Up Program”. At this point, it feels more like a theft program, and I’m not sure what else to do. I mean, I gave them my phone for the $100 price they promised – with zero fulfillment on their end. Any ideas?

We’re looking to see if this is an isolated incident or whether you might be part of a larger group of people who are seeing the same treatment. We’re hoping for the former as this could really turn into a PR fiasco for HTC; the last thing those guys need lately is bad press.

Please, let us know if you ran into problems with the HTC Trade Up program or are experiencing trouble with it today.



  • CRS

    Got my refund ‘in store’ when I bought my HTC one. My trade in was a vivid as well.

  • Michel Ramirez

    I got my money in the mail. It took a while but all rebates take a while.

  • Mike Meyer

    Mine a while, but no longer than they had said.

  • Aqib Chaudhry

    I got the same ‘your HTC Trade Up refund for your old phone is on its way! You should receive it within 30 days’ a little under a month ago. Still haven’t received anything tho.

  • Jack_Spoons

    Traded in my Droid Charge without any problems. HTC wasn’t the fastest in sending the rebate but it arrived within a month.

  • Wackey

    I got my refund. It took a while, but it came.

  • Ben

    Still havent got mines. Same issue they told me they sent it in the mail but I never got it. Told them about it and they stop replying me…… Trying again today.

  • Evan Kaplan

    Well, I have contacted HTC four times since April of 2013. To date, I still have not received my rebate, despite a bunch of automated email replies stating that it would be processed and I should receive it soon. I am FURIOUS as you can imagine, especially since they have my old phone which I could have sold for about the same amount. HTC is holding my phone hostage!

  • StudioMultimédia Gon’Interacti

    never had my check. i called once after 8 weeks, they told me to wait a bit more to see if it comes in and to call back. they dont seem to have any form of tracking anything. I will call again i was thinking about it thats why im here.

  • Buddy

    Can anyone somebody please tell me the email link i go to to activate the gift card they shipped me?? I pulled the sticker off and would like to log into that site again its very important
    BuddyDubLove at gmail please and ty !!

  • Franz B

    It’s been over a year for me and I still do not have the rebate. They even sent me an email asking me to acknowledge that I will accept a check instead of the card (which I did do to no avail).

    In my case, not only did I pay for the HTC One M7, they stole my HTC phone that I sent to them in good faith.

  • Bryan

    Same issue. Same message and no delivery on their commitment.