HTC president (U.S.) Jason Mackenzie has penned a post on the company’s website advising that the hardware maker will miss its self-imposed target for Android 4.4 KitKat. Initially expected to arrive for the HTC One this week, it appears that the process could take another week or two before it hits the U.S. versions of the handset. As you likely guessed, the delay comes from the carrier certification aspect.
The challenge we gave our teams, in cooperation with our carrier partners, has taught us a lot that will allow us to improve on our upgrade delivery in the future. We remain resolved to provide timely updates and to be transparent about the process and status of our efforts. Supporting our customers is a major priority for us and we thank you for your support of HTC!
We have to give HTC credit for both imposing its own deadline as well as the transparency. There’s nothing worse than waiting without any clue as to what we should expect.
Read the full open letter at HTC’s website.