Back in January I reviewed Google’s new cellular service called Project Fi. I happened to fall in love with Google’s own cellular service for its great pricing, excellent coverage, fast responding customer service(based in the US), and simplicity. While I gave my opinion on it, there are so many variables that come into play when picking a wireless provider.

It’s well known that Verizon has the best coverage in the US hands down. The major downside to Verizon is its CDMA network which doesn’t allow for compatibility for many phones, and its higher priced data plans.

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T-Mobile users love their unlimited data, no overage fees, free streaming videos and music, and free giveaways. Yet the general consensus about T-Mobile is that its coverage is not as wide spread as Verizon and AT&T.

AT&T users arguably have the best of both worlds, with pricing that falls in between T-Mobile’s and Verizon’s, but there is also a wide selection of phones to choose from. In addition, AT&T’s mobile network is considered second best to Verizon’s.

Sprint also uses CDMA technology and offers great pricing on its plans, but has been struggling lately. Other than pricing, its network is limited and is quietly being forgotten by consumers in the US.

For those who are tired of playing the major carrier’s games

Google shocked us all last year with its announcement that it would be entering the carrier providing realm with Project Fi. For the vast majority of us, we are locked into two-year contracts or smartphone leasing options that make it very difficult for us to switch carriers. That’s why you have to rely on writers like me to give you the low down on Project Fi.

While Project Fi isn’t for everyone, especially those who consume more than 3GB of data a month, it is a great option for those who care about simplicity with great pricing.

Now that Project Fi has been out for just about a year now, there are thousands of users who have given it a try. So far the feedback is pretty unanimous with the vast majority of users giving Project Fi a five star rating.

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Actual Project Fi consumers are happy with the broad coverage they are receiving, in combination with the ability to make calls and send texts over WiFi which helps save on data consumption. They’re also extremely happy with paying for data that they actually use, which costs just $10 per GB of data after the $20 service fee for unlimited calls and text messages.

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Similar to T-Mobile, Project Fi can also be used internationally without additional fees.

The average American used 1.8GB of data per month in 2014. Yes, I know there are you vocal T-Mobile customers who will comment below, that you use 30GB of data per hour (exaggeration), but Project Fi isn’t for you. The consumers who consume that much data are outliers, and the vast population uses just 1.8GB which translates into $18.00 per month on Project Fi. Add in the $20 service fee for calls and texts, and the average monthly cell phone bill works out to $38.00 per month using Google’s service.

According to a report from ArsTechnica, the average US consumer cell phone bill on a major carrier is over $120 per month. $120 per month over the course of one year works out to be $1440. 

You can finance a smartphone through Google’s Project Fi at $9 per month (5X), have unlimited calls and texts ($20), and pay for 3GB of data ($30) and pay just $59 per month. If you’re an average Verizon customer, you will save $89 per month! Over a full year you will save exactly $1068. Not bad for those who care about saving money.

Arstechnica
Arstechnica

Limitations of Project Fi

One of the biggest drawbacks to Project Fi is its highly limited devices that it supports. As of right now, outside of tablets, the service is only usable on a Nexus 5X, Nexus 6P and Nexus 6. That means people who want to use an iPhone or Samsung Galaxy device are out of luck.

The reasons for going with just three devices are they are easier to support for Google and its new customer support team. Google also doesn’t have to play by Samsung’s or Apple’s rules with their devices and can update and monitor its Google designed Nexus devices as it pleases. It’s also nice that Google doesn’t install bloatware like Verizon, T-Mobile, Sprint and AT&T which saves up to 3GB of storage on your smartphones.

Google’s Project Fi also uses cellular service from Sprint, US Cellular and T-Mobile. This is good that it allows users to hop onto the strongest and most available network. However when you are on the Sprint network, it is sometimes limited by allowing you to use data while on a call. For some this is a deal breaker.

Project Fi coverage map
Project Fi coverage map

In addition to the limitations listed above, there are no brick and mortar locations for help if you need it with Project Fi. There are many people who need to help in person at an AT&T, Verizon, Sprint or T-Mobile store, and as of right now Google doesn’t have that as an option. Physical locations add overhead costs to your cell phone bills, and Google is focusing on its in house customer service team to help its customers.

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So who is Project Fi for?

Since Project Fi is a pay per use service, if you are someone who uses a lot of data, you can consume more data than it is worth. Again, users like you are better off on pricing plans on T-Mobile which start at $95 for a single user for unlimited data. AT&T customers can access unlimited data for $100 a month if they also subscribe to DirecTV. Verizon doesn’t offer unlimited data plans as of right now unless you were grandfathered in from its unlimited data plan from several years ago.

If you’re a typical user who doesn’t need an iPhone or unlimited data, you can save over $60 per month if you pay for what you use (if you consume less than 2GB a month). Factor in the cost of a Nexus 5X which can be had for as low as $199, and you can literally save yourself over $1000 in just one year.

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Just because the Nexus 5X is priced so affordably doesn’t mean it is a budget phone by any means. It has access to the latest updates from Google, runs Android M, has a great 13MP camera, 1080P display, and is buttery smooth.

If you want a more premium device from Google, you can go with the Nexus 6P which is almost universally accepted as one of the best devices you can get today by Android enthusiasts. It starts at $499 for the 32GB base model, and works its way up to $649 for the 128Gb model.

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If you are the type of person who doesn’t have to travel a lot for work, or live in a rural area where only AT&T and Verizon have coverage, Project Fi is for you. It’s for the users who take advantage of their WiFi connections at home and in the office allowing for minimal data usage. Even at 4GB per month, you would only be paying $60 a month for service from Project Fi. If you financed your 16GB Nexus 5X, you would be paying $40-$70 a month depending on if you used 2GB-4GB per month of data.

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While I admit that I love Project Fi, I need service that allows me access to a variety of phones for this writing gig at AndroidGuys. Not to mention, I get a corporate discount on my AT&T plan and is paid for by my 9-5, M-F job. Yet whenever my mom and dad ask me what phones and service their friends should get, I always recommend Project Fi and the Nexus 5X for them.

So far my parents have switched over four of their friends, and all of them find it extremely easy to use and love the pricing. Keep in mind these four people are in their mid 60s and know just about nothing about tech and they did it following simple steps Google laid out for them. Not once have any of them asked me for help, instead they emailed me to let me know how much they love their new service and phone.

If you are like most users, Project Fi might be a worthy investment for you as it might save you hundreds, if not thousands of dollars on your smartphones and service. At worst, if you give Project Fi a try and do not like it, your Nexus device is fully compatible with any network in the US. Simply cancel your Project Fi service through the app and go back to the carrier of your choice.

It’s time you listen to the actual reviewers who use Project Fi on a regular basis, and pay attention to their cost savings in addition to great cellular coverage.

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  • Meggeler

    I am a Fi user since Sep 2015. I can’t believe how much I have saved just by not paying for unused data. Now, I paid a premium for my Nexus 6 (650.00), but I was going to buy it anyway since I don’t finance them. There is a world of difference in performance of IheartRadio when I travel. T-Mobile drop outs are gone, I see Sprint a lot in my travels into Arkansas and Missouri areas. Now they have added USCellular, NE Missouri should improve.

  • I am yet another happy and satisfied Project Fi user. I use less than a gig every month since most everywhere I use my phone, there is WiFi. I opted for the 6p and it is well worth the price. It works great in Mexico, too. For those who are contemplating a new phone and service, it is definitely worthwhile to take a look. If you have to pay a small fortune to leave your current provider and then buy a new phone, it probably won’t make economic sense.

  • Jose Ortiz

    I will say that Fi does not dynamically and seamlessly choose the best network as you would expect. Instead, it chooses the best network only when you completely loose coverage. You could be dropping to 3G speeds on TMobile while your in a LTE Sprint area, and it won’t switch. This is absolutely ridiculous, and Google better figure out how to implement this fast if they want to compete with Verizon and AT&T.

    • Matt Wheeler

      How is that ridiculous, exactly? It doesn’t seem like a big deal breaker unless you’re one of the outlier data hogs.

      • Chloe

        It’s not ridiculous. It’s not a matter of data usage. If one carrier has 4g, that’s the coverage I want

        • James Conley

          There are 3rd party apps that will allow you to manually switch carriers if you just have to see that lte symbol at the top of your screen.

    • Eric

      I used signal spy and my 4g connection is always changing and I always have full bars everywhere I go.

    • michaelevan hammond

      That’s because you don’t know the difference between ‘loose’ and ‘loose’. And don’t blame Auto-Correct because it does. You are obviously in some super dead zone and your nexus will only work in the only signal it can find, LTE is speed not coverage. Google is not half-ass’n it, it continues to improve every aspect of complete networking for everything not just cellular technology.

      • Dave S

        Bahahaha hey, man, don’t blame auto-correct on the fact that you said ” ‘loose’ and ‘loose’.”

    • Thats good to know. I assumed that it would automatically choose the LTE network over the 3G one. I’m gonna have to do some research now before I switch. Thanks.

  • Mardi

    I’m a happy camper with Project Fi and my Nexus 5X! Hard to believe that I would ever leave Sprint and a grandfathered plan of unlimited everything (that I never used). The savings of $70/mo for my data plan, coverage W hen traveling, Google service and lightning fast phone is well worth the switch. Bah-bye Sprint, can’t believe I didn’t divorce you sooner. Oh, forgot to mention the monthly rebate for unused data… sweet!

  • Marie Oliver

    I am an unhappy fi customer. If you have service issues, they can take over six months to fix because Fi and partner networks just don’t care. Wifi calling doesn’t always work, in fact it fails about 1 in 10 times in my experience. If your emailed problem or question doesn’t have a simple answer, it gets ignored and never answered, every single time. If fi works for you, great! But they are sorely lacking in customer support and have been since launch.

    • Muhammed Lawal

      Where are you from?

  • The Nothing

    I’ve been loving my Fi service since April 2015. Secure wifi hotspots automatically connect around town, and I can get wifi almost everywhere with my Comcast login. I do more than I used to with my old carrier and found I’m using less data since I more actively use wifi. I’ve saved $30 a month!
    Customer Service has been decent. Some miscommunication with support left me without a phone for a week, but it was easy to use me PC and old tablet to get by with Google Hangouts so long as I was connected via wifi. Speaking with support reps was always a fun conversation.
    If my wife wasn’t locked into an iPhone, she’d be on Fi too.

  • Ted

    “feedback is pretty unanimous”

    Is that akin to being mostly pregnant?

    • Brandøn

      Please note the “almost/pretty” unanimous does not mean 100% unanimous.

      • Dave S

        Something is either 100% unanimous or 0% unanimous. There is no middle ground.

  • Eric

    My lowest Fi bill this month was 23.38. Compared to my old 120 at Verizon.

  • A

    I’d like to see a comparison to republic wireless. Jumping to fi would actually up my bill slightly, but what are the benefits?

    • Muhammed Lawal

      Project fi is more global than Republic wireless from what I know.

  • Wayne Randall

    The Nexus 4 got me to leave Verizon, saving me $45/mo by switching to Straight Talk. Fast forward three years and the Nexus 6P ushered me into Project Fi, saving me yet again almost half on my cellphone bill. Whatever Verizon coverage I lost to AT&T’s mvno I’ve gained back with the addition of US Cellular to Fi. I now have -95dBm LTE at home rather than -108dBm 2g on Straight Talk. #fi4life

  • Roger Hamilton

    My Google Fi experience has only been so-so. I live in Tampa and still only get 3G signals about half the time. Also, the $10 per GB data rate might sound fine at first, but just wait until you see your monthly bill after an unusually heavy data usage month. I didn’t have access to wifi last month and racked up a $280 charge for only 28GB’s of data! Yeah, outrageous is the correct response…….

    If you use data a lot, avoid Google Fi like the plague.

    • Sean Schluntz

      Just take a look at the user forums and the opinion on Fi is hardly unanimous. I like the service but it still doesn’t provide more reliable service then our Verizon or T-Mobile phones.

    • Matt

      Fi is not designed for heavy Data users or even medium ones. Straight Talk on ATT LTE offers 5gb LTE for $45 & 10gb for $55.

  • Brian

    I just finished traveling through Europe, and Fi made me happy that the “bad old days” of having to buy sim cards for every country are long gone. Loved seeing the friendly messaging every time I landed: “welcome to Italy, Project Fi has you covered” with the same data rate as back home.

  • Raymond Foster

    Getting caught without wifi is a travesty with this carrier. I also cracked this top part of the screen after changing cases for the 6p and I found out this phone is one of the worst phones to try and get repaired. I have the insurance but I’m out of country right now so that’s a nogo- for the moment.

  • Derrick

    A co worker of mine told me about Fi back in January I started the service the next month. After that I talked with a co-worker about it now he has it also. We travel internationally for work and it has been great in 7 of 8 countries thus far. The one problem was in Uruguay South America, we had no data for almost a month. Then one day after a up date bam it has been working. Germany, Bahamas, France, Brazil, Chile, Argentina, Canada, and US loving it so far. Even had LTE in Chile last night.

  • Drew

    Mostly unanimous because the Google fanboys do a good job of shouting down anyone who has a different opinion…
    I WAS a Project Fi customer and getting out was the best choice I made…
    First and foremost, it’s a phone…and Fi does not support VoLTE. Given that T-Mobile’s extended range LTE network and band 12 uses VoLTE to significantly improve coverage, Fi’s decision to not support VoLTE, cripples the T-Mobile coverage, and is the first deal breaker.
    The second is the partner networks. The limitation of Sprint’s CDMA network to not allow simultaneous talk and data, and the total nonexistent of U.S. Cellular in my area, Deal breakers. I don’t need Fi consuming my battery monitoring and trying to switch me to substandard and nonexistent networks…
    WiFi calling….any hope of using WiFi calling on Fi with any dependability either requires me to constantly toggle airplane mode or be forced into hangouts. T-Mobile uses the WiFi calling preference setting which for some reason Fi chooses to hide and make unavailable to us. Deal breaker number 3.

    Three strikes and you’re out Fi.

    As a bonus, Fi support was the absolute worst I’d ever dealt with, standard support agents more often than not didn’t know what they were doing, or gave conflicting or flat out wrong information. Calling support should not feel like the agent is doing a Google search for a fix and they are just reading the first search result verbatim from the screen. Their so called troubleshooting process of “clear the Fi app data and cache”, followed by “oh, your sim must be bad, you need to order a new one, but we can’t do that for you so you have to do it yourself through the website…and no sorry, we can’t expedite the sim.”…only serves to delay a fix and buys them time for 3-5 business days…Project Fi support serves only to inspire contempt toward Google…

    Now my Nexus 6, and Nexus 6P on T-Mobile alone works like it should and has all the benefits of Fi and none of the drawbacks for just $15/mo more than my Fi bill. It just helps me realize that I got #FiF#%ked by #Screwgle.

    • Muhammed Lawal

      It’s not for everyone as the article stated

  • jim

    Fi is not ready for big time. Sprint and to sell their garbage data to them . Sprint gives 1xxx service. Wifi calling g almost never works at office or home without turning off cellular data. Drop calls are the norm. They are always working to fix. Never completes. I’m back on to my 6p and 6 work great. Yep there is an area at the fringe where to doesn’t work. But it’s no different than having Sprint 1x and I’m driving anyway, I shouldn’t be on the phone. Oh I am 70, and I know enough, had cell phones since 1992.

    • jim

      I’m back on t mobile

  • Struggling FiGuy

    Love the price, hate the service. I moved last month and had no home Internet for about twenty days. Despite having friends with sprint and Tmobile that get great service, my service was always lame. Loading……….

    As many have said, the switching algorithm is poor, and elects for the wrong carrier without any intelligence, seemingly. Support seems to be unknowledgable about most issues, but are very friendly about it.

    I just wish I could get the same service my peers on the same network enjoy.

  • Natraj

    You should also look at AT&T prepaid/goPhone plans. I use $45/month with unlimited talk and text with 3gb of data. Works really well for me. Cheaper than Google Fi. I tried both and am comfortable with AT&T at this point.

    • Matt

      If you like ATT network, you should switch to Straight Talk Wireless bring your own phone. You’ll get 5gb for that $45

  • Over the few weeks I’ve travelled to Costa Rica, France and the UK and Project Fi has been faultless! I would highly recommend PF to anyone!

  • Geoff

    Sorry to add to the disappointed comments. I spend more than half my time in Japan and the Project Fi phone sounded like a great idea to have a cell phone for when I am back in the US and also to have reasonably priced phone and web based email connectivity when I am travelling to other countries for work. (For pure internal Japan communication just I use my Japan cell phone, but they charge like wounded bulls for roaming service overseas). Unfortunately, as a global way to reach me via a US number, Project Fi is no dice. In the most important place, Japan, I can call out from the phone OK but virtually none of the incoming calls make it to the phone – they just go to voicemail after ringing and ringing. Support keep sending back long lists of instructions to do and redo things that everyone knows won’t fix the problem. The problem is they need to get with their carrier partners in Japan and figure out what the problem is. That will likely take years. Big disappointment. Shouldn’t have believed the hype.

  • Former Verizon user. Heavy data use, upwards of 12gig consistently. They took away my grandfathered plan which took me to over $160mo. Phone died and I bought the 5x to try. Third month and my phone is more than paid for. I let the wifi do its magic and I now use less than 3gig mobile data and use the phone more than ever. Once I switched off wifi calling it was as good or better than Verizon on service reliability

  • Mark Weiner

    Just recently got Project Fi, and have to say that the comments about”poor service” are RIDICULOUS. In case you are not aware, Google is available 24/7 , YES, you can call them anytime. On data, OK, if you don’t have Wi-Fi and are a data hog streaming 28 GB per month, you must be doing a lot of business and are going to write it off anyway or you’re a total gamer or streaming video all day. I would imagine that you wouldn’t have time for anything else, its hard to use up 28 GB per month.
    So far, no problem with the coverage. And, even if you OCCASIONALLY use slightly more data one month, you’ll probably not need this every month, so, your costs will even out. Remember,. unlimited data plans are not free, so, if you are overpaying for services you’re not using, you are leaving money on the table every month. The difference between what I was paying for T-MOBILE service and Project Fi enabled me to justify getting two new Nexus 6P phones for almost nothing. I was paying $150 per month for service on two phones and a tablet with T-MOBILE and my Project Fi bill will be under $100 for services. The difference easily pays for the cost of the new equipment. Remember, Google is so large, they can beat any price break you can get individually from any one of these companies on your own. Plus, the strength of having three networks ( T-MOBILE, Sprint and US Cellular), in one system is a pretty big advantage. Perfect, NO. There’s no perfect services, and, there will be places where Verizon may have an advantage. They do have a pretty good network, but, I’ve been places with friends who had Verizon and my T-MOBILE service worked fine and their service was dead. It happens, get over it. If you really want a 24 hour uptime cell service, and money is NO OBJECT, then get Iridium. In case you are not aware, Iridium phones are a GLOBAL service satellite phone, it is VERY EXPENSIVE.

  • Robert

    I tried Google project Fi and it was atrocious. Went to Europe, and the phone didn’t work properly at all. Google’s solution? Give a number of 20 dollar rebates. Wirelwss calling? Seamless switching? In your dreams maybe. What a joke. Go home, focus on your search engine, and leave this to the professionals.

  • JTV

    The author makes no mention of ProjectFi’s effectiveness abroad. Int’l travel was main reason I signed up for Fi. I shall be testing soon. But I will say the Nexus 6P itself is worth every penny at $700….6P competes with the 6s plus which goes for $1200.

    • Tom

      Ditto. Got a Nexus 6P and Fi before going to Thailand. Same price for data there (it does vary by country but that seems to be the norm), had good reception, super customer service the few times I’ve had a reason to contact them. Killer phone. Love it. Nothing beats the network coverage I used to have with Verizon, but anywhere remotely close to a city it’s irrelevant.

    • Matt

      The 6P has been on sale due to new devices out real soon. I just got a 64gb 6P for only $399 ($150 off – same price as the 16gb iPhone SE and more than half off the $850 64gb iPhone 6S Plus)
      Best Buy still has them In stock. Fi has been offering the 5x for $199

  • Bob d from nj

    I had Verizon unlimited plan for years with 4 phones on unlimited data but by the time I left was costing over 300 per month. I switched to fi with one nexus 6 phone to test it and try to switch from Verizon. Service was fine about same as Verizon, but with some heavy users it would cost over 100 per month each so it would cost about same. Tried T-mobile with same phone and it works better at my home and work than verizon ever did in nj and NY. With tmobile family plan I have 4 phones with 10 gb each of late for 120 (140 w/ taxes). And what I was using most of my data for Netflix, Pandora, Google music and most all streaming services don’t count in data totals, so no phone uses more than 3 gb all for 140 total per month with no worrying about overages or constantly switching to wifi. Let with high bars everywhere I go. It definitely works for me and I think I can have up to 10 lines for 30 each. The biggest inconvenience was switching all my phones, but the nexus 6 can work on tmobile, Verizon, sprint or att. Oh yeah and now they are giving me free stuff on Tuesdays and I can leave anytime I want. Fi was fine but would be way too expensive for us, but tmobile works better than Verizon wherever I am and that is what kept me from switching, because Verizon kept telling me theirs was better.

  • Jeff

    Love my service – the 5X is crap though. Only redeeming quality is the fingerprint scanner. Should have convinced the wife to let me bite the bullet and get the 6P. OnePlusOne has leaps and bounds on the 5x.

    • Mark Weiner

      Wow, the 5x is really that bad? I had an original Nexus 5 and thought it was fine, but recently got the Nexus 6P. I wanted a phone with robust storage and got the 128gb model. So far, I’m thrilled with the phone. Sell the Nexus 5x on eBay and get the larger Nexus 6P.

    • Matt

      Best Buy still has the 64gb 6p for 399

  • Stalls

    I’ve been a Project Fi member for nearly a year. I live in New York and I’ve rarely had a seamless transition between networks. In fact, the 1 in 10 times my call doesn’t drop in transition, I tweet project Fi to let them know that 1 in every 10 calls I feel like it was worth the switch. I really want to love this service, but it’s been a giant let down for nearly a year

    • Mark Weiner

      How much distance are you going between switches? I would understand if were going a 100 miles or more, but, in the city, I wouldn’t think it would be a problem?

  • Mac

    I’ve been a Project Fi customer for almost a year and have been happy overall with my service. It does save me money compared to my previous carrier, T-mobile. Coverage has generally been excellent in the Seattle area. Glad I switched.

  • Disappointed Fi user here, I tested it side by side and the coverage was no better than native T-Mobile in places I go. I do agree with you that for older non-technical people with low data usage it’s would be fine, but no significant benefit over just getting T-Mobile.

  • Michael Rasmussen

    My wife loved her Samsung 5 – until I pointed out how much we’d save by switching to Project Fi. The 5X took a little getting used to but now she’s extremely happy. She was also very pleased that with Project Fi Intenational calling is just dial and go – with some of the lowest rates available. With T-Mobile or Verizon we would have incurred an additional monthly base charge.

    We’re saving a ton of cash over T-Mobile and looking forward to using the #1 benefit of T-Mobile – the international roaming.

    Oddly the 6P gets coverage where the map says nothing is available and we have been to places (Central Idaho, southern Oregon Coast) where T-Mobile service was spotty to nonexistent but the Fi Phones connected to some other network.

    Expanded domestic coverage while saving cash and retaining the international calling and being able to dial internationally with no monthly plan? Win, Win, Win, Win

  • Muhammed Lawal

    I recently purchased the nexus 6p and switched from Verizon to project fi! Now I have had t-mobile, sprint, Verizon and att service throughout the years. So far I’m enjoying both the service and the phone. The service has been great until today When I had less than adequate service but it was quickly resolved by switching airplane mode on/off. Other than that the service is absolutely great. I haven’t traveled abroad yet but will be doing so within a few months. I’m not a power user when monitoring my data but I took a comparison from my old Verizon bill to my first month’s bill with fi and realized instantly that I was being bamboozled by Verizon. The taxes I spent with Verizon were outrageous.
    As for the phone, I did research on the phone before purchasing the nexus 6p. I looked through the reviews and decided to purchase it anyway. I’m coming from a Samsung note 5 and honestly I was definitely impressed with the nexus. My biggest pleasure was not having bloatware (manufacturer and carrier extra apps). The ability to delete Facebook without disabling the app worked wonders for me. Currently I’m running Android N Beta and enjoy the opportunity to brag to friends about running the latest software.
    I must admit that the service isn’t for everyone but for me it is! Side note : Having customer service 24/7 is the greatest thing ever. Try contacting any other carriers after hours.

  • Lindsay Foster

    I’m not happy with project fi. I live in Baton Rouge and often do not have service in the middle of the city, when I do have service it’s often 3G. I took a trip to Shreveport this weekend, there is very little service along the I-49 corridor which could make it dangerous to travel without a proper working cell phone. Also it cannot handle streaming this is likely to do with the lacking 4G coverage. I’ve had it for about 2 months but I’m ready to switch Verizon might have been twice the cost but it always worked.

  • Isaac M

    I am frugal and want to spend as least as possible for a mobile connection. Was with AT&T. Happy that I switched to Fi. I am ok with little trouble here and there, in exchange for cheap service.
    Fi is obviously not for people who are willing to spend little more for perfect service.
    And for all the people who love Fi, please understand this; Fi and all the other MVNO service that depend on primary carrier’s towers need people to pay money to keep those carriers in business. Let their faithful customers stay there and keep those towers alive.
    I Thank all paying customers of T-Mobile, Sprint and US Cellular for making Fi possible.

  • Lonerwithaboner420

    I love Google Fi. So happy I switched. PLUS you get all phone updates first.

  • CL

    I am not a Fi user, but heard a lot of good things about it, so I decided to join it, What a NIGHTMARE just to sign up for it, I got frustrated and decided to NOT sign up, here is why:

    With a referral code, I clicked on the link and went thru the process, it asked for my social security number for my financing request, then it asked if I want to roll over my google voice number or give it up, I decided neither, logged off the gmail account, and started with a different gmail account, then it denied my financing request because my previous request is approved! What in the world is that? I have not gone thru the whole process yet, contacted project Fi support line back and forth, they told me that I cannot transferred the approved account to another.

    I thought Google always provide the state of the art applications and tools, with the sign up process of Project Fi, I am disappointed in Google, they don’t have “User Friendly” in mind, which world are those developers come from?

    • Tom Poplawski

      DANGEROUS FOR YOUR BUSINEESS
      Project Fi customer service gets high marks because they are nice and polite. But try to get anything resolved, and you realize this is all fake. They lost my main business number during the activation – 8 days ago! Don’t ask me how – I keep asking, and keep receiving the answer that they don’t know!
      They keep telling me that 1. I cannot get in touch with technical support working on the issue, they will respond “soon’ (so far, it’s been a lie). 2. There is nobody to talk to higher than the immediate supervisor of the rep who take calls. The supervisor is just as hopeless and helpless. They would not answer questions what happened, why, when this can be resolved. In the meantime, our customers hear the phone ringing, with nobody answering, for over a week.
      The worst customer experience ever, and this is due to their structural decisions – building a wall of obfuscation and incompetence, and obviously insufficient training. Utterly amateurish effort, as if some high school kids were running a company.