Samsung says it will exchange your Galaxy Note 7 smartphone for free as part of a recall. A statement posted to its website today says that because customer safety is the top priority it will also halt sales of the popular and critically acclaimed device.
As of today there are some three dozen documented cases of the device catching fire while charging. According to an investigation with partners this comes as a result of a battery cell issue.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
Samsung says it could take several weeks before Galaxy Note 7 owners see their replacements. Moreover, it did not indicate how long it expects the sales to be paused. The timing couldn’t be more inopportune for Samsung as Apple is gearing up to launch its next batch of phones.
UPDATE: According to T-Mobile, customers who purchased the Galaxy Note 7 through any of its channels are eligible for a full refund.
…a full refund of anything paid for the device and any Note7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription they received with purchase during pre-order.
Customers can go about a return by visiting a T-Mobile store or by calling 1-800-937-8997.