Get to Know: Consumer Cellular

MVNO

Most consumers are familiar with the big-name wireless carriers like Verizon, AT&T, T-Mobile, and Sprint. Not nearly as many, though, are as well-versed when it comes to the topic of Mobile Virtual Network Operators (MVNO).

It might surprise you to know that companies such as MetroPCS, Boost Mobile, and Cricket Wireless operate on the T-Mobile, Sprint, and AT&T networks, respectively. These network operators license the towers and coverage from the tier-one providers and offer their own phones, rate plans, and customer service.

Let’s take a look at one in particular, shall we? Here we’ll focus in on Consumer Cellular — a customer friendly MVNO which caters to seniors.

SEE ALSO: Get to Know: Walmart Family Mobile

About

Founded in 1995, this Oregon-based carrier prides itself on customer satisfaction especially within the 50+ demographic offering low-cost flexible plans with additional savings/perks for AARP members.

In the category of non-contract value wireless providers, Consumer Cellular is consistently ranked well by J.D. Power for customer service having earned that distinction the last four years consecutively.


PODCAST: What is an MVNO?


Consumer Cellular leverages AT&T and T-Mobile network technology to cover a purported 99% of its three million US customers.

Rate Plans

Customers will simply choose a nationwide talk plan and a “connect” plan (text & data). Consumer Cellular also touts the ability to change your plan any any given time (increase or decrease).

Talk Plans

  • $15.00 per month – 250 Minutes
  • $20.00 per month – Unlimited Talk

Connect Plans (All incl. unlimited text)

  • $5.00 per month – 250MB
  • $10.00 per month – 2GB
  • $20.00 per month – 5GB
  • $30.00 per month – 10GB
  • $40.00 per month – 20GB

Multiple Lines

For customers signing up online, you can only choose to activate two lines. Consumer Cellular offers the ability to add more family and friends but requires a phone call to customer service. Two or more subscribers breaks down to be $15 per line of service.

Handset Selection

Consumer Cellular offers a wide array of phones, from the most basic of devices all the way up to current flagships. Interestingly enough, and considering its target demographic, there’s a decent selection at the upper end.

A financing option called EasyPay allows customers the peace of mind in spreading device payments out over time. Rather than charging them hundreds of dollars at time of service, its subscribers can pay $25 per month with the phone bill.

Bring Your Own Device

Do you already have a phone or possibly looking to buy an unlocked device for use on Consumer Cellular? If the equipment in question meets certain criteria (GSM unlocked, previously used on AT&T or T-Mobile you can get a free SIM card if you wish to bring your own device.

GrandPad

Going all-in with its intended audience, Consumer Cellular powers an 8-inch 4G tablet designed for tech novice seniors 75 and over. The GrandPad features large, easy to read icons and includes admin tools for a family member/caregiver to monitor and assist.

AARP

Consumer Cellular has a great deal for AARP members, giving them a 5% discount off of monthly fees and usage charges, a 30% discount off select accessories, plus an extended 45-day money back, risk-free guarantee.

What’s more, new subscribers can sign-up for AARP membership during checkout after selecting service and devices.

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