[dropcaps]T[/dropcaps]he Samsung Galaxy S6 is a fantastic device, so much so that it is outperforming internal sales targets set by Samsung themselves. The device took on a whole new design direction for the company by adopting a more premium build quality and ditching the plastic casing in favour of metal. The result was a device that stacked up against Samsung’s main competitor, the iPhone 6, and overtook it to regain Samsung the number one spot in US marketshare.
Despite it’s popularity, it doesn’t mean the Galaxy S6 goes without any problems; in fact, there are quite a few issues that plague the device and its day-to-day operation, but we’ve compiled a list of the common issues and some simple tricks to resolve them.
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Galaxy S6 Performance Problems
You may experience the device begin to lag occasionally after extended periods of use or things may start to act a little sluggish. No problem, there’s a simple fix to help stabilise and reset things to perform better all without any risk to losing your data.
1. Turn the Galaxy S6 off.
2. Press and hold Home, Power and Volume Down buttons simultaneously until the device vibrates.
3. When the Samsung boot logo appears, release the buttons.
4. Tap Volume Down until you see ‘Wipe Cache Partition’.
5. Select it using the power button and select ‘Yes’.
6. Reboot your Galaxy S6 after the process has completed.
Galaxy S6 Overheating Problems
Had a serious gaming session and your device running pretty hot? Or perhaps you just backed up all your holiday photos and now the device is needing a break? No problem, simply reboot your device into Safe Mode for a few minutes and leave it sit for a bit. This should help rapidly bring down the temperature of the device since in Safe Mode only the essential processes are running.
Galaxy S6 Screen Rotation Problems
This one unfortunately is not a simple fix and involves getting in touch with Samsung since they have acknowledged the issue:
Samsung is aware of an issue affecting screen rotation on a very limited number of Galaxy S6 Edge devices and a solution is already available. Owners who believe their device may be affected should call 1-800-SAMSUNG for support.
However, always try a reboot or a factory reset in the first instance to see if this alleviates the issue.
Galaxy S6 GPSÂ Problems
Some Galaxy S6 devices have experienced issues obtaining a GPS lock shortly after purchasing the device. This could be down to a number of issues, but most likely isn’t hardware related and instead the sensor just needs calibrating. Here’s what to do:
1. Head into the Galaxy S6 Settings.
2. Go into ‘Personal’ and select ‘Privacy and Safety’.
3. Then proceed to ‘Location’ and then ‘Location Method’.
4. Once in there, select ‘GPS Only’.
5. Now change it to ‘GPS, Wi-Fi and Mobile Networks’.
6. It should now obtain a lock pretty quickly. Wait a few more seconds than usual if you’re inside.
7. If you still have no luck, follow the above with a reboot.
Galaxy S6 Battery Life Problems
Samsung decided in their infinite wisdom to ditch the removal battery we’re all come to love in the previous Galaxy models and opt for a smaller, non-removal, battery in the Galaxy S6. This has unfortunately resulted in battery issues for some power-users, and even some normal users are experiencing the smaller capacity.
Unfortunately, there is no definitive fix for battery life, only tips and tricks to manage them.
1. Make sure your Wi-Fi turned off when you’re not expecting to connect to a wireless network. Your device will still broadcast for networks attempting to connect, which wastes battery.
2. Only use GPS and location settings when you need them – otherwise turn them off.
3. Turn down your screen brightness – this one is pretty obvious.
4. Use power-saving mode – it can extend your battery quite significantly.
Galaxy S6 Wi-Fi Problems
This one can be caused by a number of issues, not least by your local network router you’re connecting to, so it’s advisable to give that a reboot in the first instance.
If you’ve still no luck then head on into the Wi-Fi settings and select ‘Advanced’. From there, make sure ‘Always allow scanning’ is turned off and that ‘Keep Wi-Fi on during sleep’ is set to always.
There are a number of good Wi-Fi signal strength analysers on the Google Play Store – chances are your bad Wi-Fi experience on the Galaxy S6 is caused by poor signal strength from your router.
Galaxy S6 Bluetooth Problems
This one can be solved by entering safe mode and forgetting previously learned devices.
1. Power off the device. Then, press & hold the power button and volume down key.
2. Once it boots up, you can let go of the power button but keep the volume key held down.
3. When you’re in Safe Mode, you’ll see the words at the bottom left corner of the screen.
4. Head on into Bluetooth settings and long press each remembered device and choose to forget it.
We’ve bound to missed off a few issues that others have experienced; if that’s the case, please feel free to drop us a comment below stating what your issue is and we’ll be sure to help out.
I have a big problem with the dialer!!!! More and more when I go too make a call it drops instantly or just will not make the call at all. I then close all the open apps and then it will call out but sometimes it won’t until I reboot the whole system. Please help??????
My screen keep blacking out it won’t turn on until I put charger in it then it turn the phone off resulting in me having to power it back on sometimes other times as soon as I put the charger in the screen works again
I am having trouble watching movies that I purchased from the Google play store. I keep getting error messages
when I answer my s6 it goes to speaker, any fix for this
When I am actively text messaging an individual, if I get a text message from a different person, I get no audible notification that a new text has been received. Or, if I leave the default text messaging app active and the screen goes dark (times out) I do not get an audible or visual notification when the next message is received. I don’t know if this is a Samsung issue or an Android issue. I am on 5.1.1
My S6 just started having a major issue which has made it pretty much impossible to use. It keeps opening and closing apps very quickly. For example: if I open my text messaging, before I can even type a message it will close, then open another app and then close that. It just keeps opening and closing things very quickly. Can someone help me with this?
I’m having the same trouble. Please help!! I just paid 200 for them to fix my screen and it never went away. I’m too broke to fix it again.
Mine too! Have how did you do yours? Please help! This is the most annoying issue ever! A reply would be so appreciated
If your phone is bent it could be putting pressure on digitizer causing apps to open and close, pressing letters or numbers ramdomly. A screen fix alone won’t do it. You will need a mid frame also. Happens with iPhones also. A good repairman should be able to replace the mid frame without breaking the screen or lcd. Cheaper is not always better. But I would first take it back to your carrier and have them take the last update off and see if that might have caused the issues. Good luck
When I use my google maps, it won’t work if I’m on the phone. The service automatically drops to 1x when I’m on the phone but when I hang up and use google maps then it works. WTF. I just got this phone two days ago.
Me, too! I keep having to pull over until the call is done or risk getting lost!
There is also an issue with 3 way calling with head phones in the phone. When I get a 3 way call on my Samsung Galaxy s6 phone the person I was previously talking can notice a significant call quality change, and if the person I’m talking to gets a 3 way call on their line and clicks over back to my line the in call volume goes down significantly to where I’m barely able to hear them. This only happens with head phones and during a 3 way call.
I cannot recalibrate my touch screen. Big issue.
When I click like on facebook it uses its multi touch and touches in 2 places and switches pages before it “likes”, and i have to end up going back to the page and HOLDING my finger on the like option, then reclicking and sometimed that works.
Also it lags when I type on firefox, and I think every browser, but not confirmed. feels like a keylogger. Big issue there t
i want to know how to recalibrate my S6 as well it is way off when I am texting
I seem to be having an issue with a dead spot on my screen. It is on the right hand side directly adjacent to the side power button. I can’t open any of the apps in that location and during games that area is dead
That sounds like a hardware issue. Try contacting Samsung customer support. If you want to be ahead of the game reinstall your software to stock…sometimes that may fix things. Go into your setting and looks for restore phone.
http://www.digitaltrends.com/mobile/how-to-factory-reset-galaxy-s6/
Instructions for how to reset your software.
I can’t tap anything in the top corners of my screen and I’m not sure how to fix it. I updated my phone and that worked for a couple hours but now it’s doing it again.
You probably have a defective phone. If you never got it wet and it doesn’t have any visible cracks, samsung should replace it.
http://www.samsung.com/us/support/
Or if you got it from a place like AT&T or Verizon, they have help centers you can take it into.
After 6 months of solid performance, suddenly my S6 top left corner of the home page, the location of the “back arrow” fails to respond on touch. Only a reboot resolves the issue. The phone can work for hours then suddenly that spot stops working. Advice?
When I have my phone one vibrate, it will vibrate when I get a text message but not for calls. When I check the settings, the button for vibrate while ringing is turned on but is grayed out so I’m not able to turn it on or off. It will vibrate though when I have the volume turned on.
have a Galaxy S6 i just start it to have a issue answering call and being listen when make or receive a phone call. but i still can hear music and give voice command.
how can i fix that problem?
Hello , I have recently received a refurbished phone because my screen kept blacking out on me and now this phone is doing the same thing is there anyone who can help needed please
My camera had settings for timed selfies and other settings and they are gone now. How do I get them back.