‘Customer feedback’ forces Sprint to change streaming video policy for All-in plans

Citing “customer feedback”, Sprint will no longer limit streaming video speeds for its All-in rate plans. The new options, which were only announced one day ago, feature unlimited talk, text, and high-speed data. The problem, however, was that the fine print told a different story. It didn’t take long for the news to spread that Sprint had hidden away a very important detail.

As it turned out, Sprint was going to limit streaming video to a mere 600kbps. Indeed, that’s hardly “high speed” by today’s standard. And, when you think about it, much of what the average user relies on higher 4G speeds is for video. Facebook, messaging, and other stuff doesn’t require all that much of the connection.

[blockquote author=”Sprint CEO Marcelo Claure”]“At Sprint, we strive to provide customers a great experience when using our network. We heard you loud and clear, and we are removing the 600 kbps limitation on streaming video.[/blockquote]

While we have to admit Sprint was quick to act here this should not have been an issue to begin with. Further, we have to wonder what the carrier may do in the future as it pertains to the plan. The Sprint added a vague blurb about its network speeds.

[blockquote author=”Claure”]During certain times, like other wireless carriers, we might have to manage the network in order to reduce congestion and provide a better customer experience for the majority of our customers.[/blockquote]

Is this just leaving the door open to throttling services or apps?


Note: Select outbound links may include affiliate tracking codes. Revenue generated from any potential purchases is used to fund AndroidGuys. Read our policy.

In addition to smartphones and mobile gadgets, Scott has a deep appreciation for film, music, and sunflower seeds. A husband and father, he likes spending down time riding his mountain bike or binge-watching TV. Scott has overseen the day-to-day activities of AndroidGuys since 2007.