If there’s one area where Google could improve the Nexus One experience, it would be in how support is handled.  Thankfully, things look to be headed in a positive direction.  A posting has been found on a Google’s job board that shows the company seeking a “Phone Support Program Manager, Android/Nexus One,” who will be based out of their Mountain View location.  This comes as welcome news to those users growing frustrated with forums, message boards, email support, and a perceived lack of human touch.

“We’re working quickly to solve any customer support issues as they come up, and we are trying to be as open and transparent as possible through our online customer help forums. We continue to address all issues in as timely of a manner as possible, and we’re flexible and prepared to make changes to our processes and tools, as necessary, for an optimal customer support experience,” the company said in a statement.


We’re assuming that whatever is done for the Nexus One will ultimately happen for other handsets as they are rolled out.  Whether that includes phone support or not remains to be seen.

Source: CNET via Androinica

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