The LG V20 has just started shipping out to eager customers who pre-ordered the device. Now a handful of early V20 adopters have already taken to Reddit to report an issue with the premium smartphone -the glass covering the main camera has proven to be extremely fragile.

The LG V20 is a stunning smartphone bundled with high-end specifications worthy to be considered as a replacement by Samsung Note7 refugees.

One of the most interesting characteristics of the LG V20 is the main camera which is actually a dual-camera system with 16MP f/1.8 and 8MP f/2.4 lenses. The setup features laser and phase detection autofocus and 2x optical zoom. The snapper also takes advantage of optical image stabilization and a dual LED flash.

Camera tech is one of the fastest advancing areas in mobile phone development, sometimes at the disadvantage of the design of the phone itself. This reality compels phone makers to launch phones with cameras bulging out of the back, which means the snapper is now more exposed to the elements.


Unlike Apple, LG doesn’t use sapphire glass on the V20, which in turn makes the camera more vulnerable, as a few Reddit users have found.

One user reports he found the camera glass cover cracked after leaving the LED flash on too long. Another user claims the glass protecting the camera on his LG V20 broke for no obvious reason. He says he does not recall dropping the phone and that he requested a replacement with Verizon and was awarded one.

Another testimony that the V20 camera can be damaged quite easily comes from YouTube user, JerryRigEverything who removed the protective film on the back of the phone. Since the phone doesn’t take advantage of sapphire glass, the glass was scratched then shattered a few seconds later.

While these reports indicate that at least some parts of the V20 are prone to be damaged, we don’t believe it is reason enough for users to skip the LG V20 altogether. After all, it’s common sense to be extra careful when using a $800 phone.

As mentioned above, the LG V20 comes with a set of tremendous specs. The phone features a spacious 5.7-inch touchscreen display with 1440 x 2560-pixel resolution and 531ppi.

The phone is powered by a Snapdragon 820 processor clocked at 1.6GHz working side by side with 4GB of RAM and 32GB of internal storage (the microSD card allows for expansion to 256GB). The V20 is powered by a 3,200 mAh battery and comes with Android 7.0 pre-installed.

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  1. The iPhone camera glass scratched at the same hardness pick as the v20. Apple’s sapphire glass is only as strong as other glass. It’s surprising that the v20 has this problem though because the initial drop test was impressive

  2. It’s not a 2x optical zoom second camera, it’s a super wide almost fisheye second camera. The iPhone Plus is the first to use 2x optical zoom

    • Even Nokia N93 had optical zoom 10 years ago. But you are right. The wide angle lens (for fisheye) is completely useless and gimmick. LG’s second camera should be a camera with the same sensor as the main, but with zoomed lens, instead of wide angle lens.

  3. The V20 has been released in Korea about a month ago now and nothing concerning the camera glass was mentioned until now (US release)…I’m sorry but Americans tend to make a big deal out of nothing. Don’t believe everything you see on the internet. It’s nearly impossible for the LED flash to crack the camera glass (as some user has mentioned). Nonsense. It’s like telling you that my camera glass cracked because I spent way too much time staring at it. Don’t let the media control your minds. The V20 is a beast. Don’t let some LG hater (haters) fool you by intentionally cracking their camera glass and posting pictures of it online. You gotta remember that the V20 is in fierce competition with the Iphone 7 Plus and the Google Pixel XL and it’s likely that the 2 companies (Apple and Google) do their best (in any way possible) to affect V20 sales to their benefit. You gotta remember that tech websites are thirsty for content and are willing to post any news to get more viewers. I am really laughing at what some people are writing concerning the issue…they claim that the same problem existed with the LG G5 which I have been using 6 months uptil this moment and have dropped countless times (simple case installed) without cracking the camera glass. I have been waiting for the V20 to reach my country since the day it was launched and it won’t arrive till mid November. To be honest, I first felt concerned when I read the highlights that the V20 camera glass is cracking. But as I read more and more about the issue (I left no post or blog unread :p), things started to become clear. There are some people who don’t want to see LG sell a large number of V20s. Trying to read carefully what is being said, one can directly conclude that there is no logic in what is being written. I’m a hard worker and the money I have doesn’t come easily. So I never buy a phone unless I have read every single review of it. I started saving for the V20 since September 6 and I am still 100% sure I want to buy it. Hope you do your research as I do before buying your smartphones. And once again, don’t let the media control your minds.

  4. The glass on my camera cracked. I’ve had it for two months and it still has the plastic stuff that comes on new phones. I had it on the charger up by my TV where there’s nothing aorund it. Went and got it off and saw the glass around the camera was cracked, almost like the second picture. Sprint won’t fix it bcz it’s cosmetic and not a known issue so I have to go through ins. This phone was dropped once since purchase, like 1/2 foot on a carpeted floor.

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