According to a report from The Verge and The Korea Herald, Samsung is in discussions now to possibly recall the Samsung Galaxy Note 7. There have been reports of the Note 7’s battery exploding and catching fire while charging. The rumors point to Samsung recalling the Galaxy Note 7 as soon as this weekend.
“Results of the investigation and relevant countermeasures will be made public this weekend or early next week at the latest,” the official said, speaking on condition of anonymity. This unnamed Samsung official told Yonhap that the battery issue impacts less than 0.1 percent of Note 7 devices sold thus far, but clearly the company is unwilling to take chances.” – The Verge
If the investigation holds true that batteries are exploding then clearly Samsung made a mistake. Exploding batteries are dangerous and can put people’s health in serious danger. I
However, keep in mind how small the chances are of your battery exploding are at less than .1% of all phones. If a million Note 7’s have been sold, there are 1000 Note 7s that might explode given the right circumstances. 1000 Note 7s have not exploded, my official count of reports is at two which is statistically insignificant.
Remember the Note 7 has only been available to the public since mid August meaning it has only been out for about two weeks now. Samsung’s immediate response shows that it takes the problem seriously and a global recall would be the right thing to do in this scenario.
Product launches don’t always go smoothly
Remember late last year when LG had to stop the sales of its first Android Wear, the Urbane 2nd Edition, the watch with LTE had long term quality concerns?
For those die hard Apple fans who think this is a time to poke fun at Samsung, how about Antenna Gate when the iPhone 4 was released? Apple had to issue cases to every iPhone user who purchased the flawed iPhone 4. Or what about the iPhone 6 bending in your pocket?
Recalls happen in every industry. It’s impossible to test devices or products on such a massive scale that companies can identify flaws found in less than .1% of all of its products. The Takata airbag recall which puts real lives and health in danger was a much bigger story than the Note 7. The government had to get involved after multiple reports of failures.
I’m one of Samsung’s harshest critics, but in scenarios like this, accidents happen. What’s most important is how Samsung addresses it and so far it appears it is going about it the right way.
Unlike car manufacturers who like to hide and lie about problems, like Volkswagon, Samsung is not doing that in the least. It took initial reports seriously, put new orders on hold, and is now looking into fixing the problem with a recall.
No one, and no company is perfect. We all make mistakes. Shit happens, fix it and move on.
This is why journalists need to be more responsible with smartphone reviews
I’m getting back on my soap box for this one. Writing about tech (news in general) is an ultra competitive business. Everyone is fighting for you readers, your clicks mean everything to us. More views equals more money.
My problem with a large majority of tech sites, is most of them rush to get their news and reviews out as fast as possible, even at your expense. I think they’re selling you short by doing full on phone reviews of flagships in less than two weeks.
With all do respect, the latest review I saw on Android Central of the Sony Xperia XZ was done in four days! Four days is not long enough to give a full and accurate review no matter how proficient you are at evaluating cell phones.
“We’re publishing this review after four days with a pre-production U.S.-spec Sony Xperia XZ (model F8331) in Berlin, Germany on the network. Our review unit was using software version 39.0.A.1.205, based on Android 6.0.1 Marshmallow with the 1 July 2016 Android security patch.” – Android Central
AC gave a full review in four days on a pre-production model of a US phone in another country on another network. Chances are that pre-production model will be modified by the time it gets into your hands.
Most people stick with their smartphones for two years or longer, and we all know phones change with time. Software bugs show up, battery life degrades, updates can sometimes bog down a device, and the story goes on. Very few sites do long term reviews (after six months or longer) meaning they better get the first review right because you are relying on them to guide you in the right direction. Four days is just ridiculous.
For the first two weeks the Note 7 has been out in the hands of the public, we’ve seen full reviews from just about every tech site on the planet on the Note 7. Almost all of them are positive and recommended that you buy it if you’re willing to spend the money. Now we have the situation of Samsung possibly recalling all of its phones.
While no site could have predicted this situation, it shows that there is less regard for full reviews. More sites are rushing out reviews just to get your clicks, without thinking about the long term, and the money that comes out of your wallet.
Samsung, Apple, LG and every other smartphone manufacturer make mistakes. However, don’t make a mountain out of a molehill. Samsung is addressing the problem in the fastest way possible and this isn’t going to kill them as a business. It will sure hurt Samsung’s bottom line, but if handled properly, it will be a teaching lesson for us all and will be behind us in a matter of time.