After pulling an unprecedented move in the mobile industry and killing off the 2-month old Galaxy Note7, Samsung is now on a quest to keep its users from leaving and doing business with the competition.
Samsung urged Galaxy Note7 users to return their device and promised to award $100 credit towards the purchase of another Galaxy phone, like the Galaxy S7 or Galaxy S7 edge.
Well it appears that Samsung is looking to provide a fully-fledged compensation program for Galaxy Note7 customers. As we reported a few days ago, a lot of Galaxy Note7 owners are still holding on the phablet and aren’t really interested in returning it. So, Samsung might have a grave issue on its hands, especially if one of these phablets ends up catching fire or exploding somewhere.
Now Samsung is trying its best to tempt Galaxy Note7 users to give the phablet up. The Korean tech giant has just announced the Galaxy Upgrade program for Galaxy Note7 refugees in South Korea, reports Sam Mobile.
Samsung promises that Galaxy Note7 owners who trade in their phablet for the Galaxy S7 or Galaxy S7 edge this year will be eligible for an upgrade to the Galaxy S8 or Galaxy Note 8 in 2017. Interestingly, it seems that the company is still on track to launch the next-gen Note phablet next year, like nothing happened.
Anyway, it appears Samsung will allow former Galaxy Note7 owners to pay half the price of the Galaxy S7 before bumping them up to the Galaxy S8 or Galaxy Note8.
Apart from that, the Korean company is throwing in a few other goodies as well like 50% discount on two LCD repairs.
In the following weeks, Samsung will announce the detailed specifics of the Galaxy Upgrade program, which by the way will be free of charge. The new compensation program will become available November 30 and will also be offered by carrier partners (it remains to be seen which).
Galaxy Note7 ex-owners who already returned their phablet and got a Galaxy S7 or S7 edge instead will also be eligible to join the Galaxy Upgrade program by submitting a retrospective application.
The compensation program has been currently announced only for South Korea, but it’s very likely that Samsung will extend its reach soon, to include the United States. We’ll let you know when that happens.
Update: Interestingly the announcement on Samsung’s official website has been taken down.