Samsung’s business orientated Galaxy Note Pro 12.2 tablet received its Android 5.0.2 update in mid-July after a long wait to much fanfare. Unfortunately, one major feature has been broken during the update process. Non-Samsung Bluetooth keyboards or mouses are not functioning with the tablet anymore. The main keyboard users are complaining about not working is the Logitech Keyboard Pro case but after personally testing generic brand keyboards and mouses, neither the generic or Logitech brands have been able to function properly after the update. Users of Samsung branded hardware are reporting that they are having no issues using the keyboard or mouse.
The devices are able to pair to the Note Pro 12.2, but upon attempting to operate the hardware, it simply does not function. After reaching out to Samsung, we have not heard back, but Logitech did say that they are aware of the issue and are trying to fix the problem. From their end they are saying that it looks like the driver was not included in the recent update pushed out by Samsung which would mean that Samsung would have to release a patch in order to fix this huge error.
Tech forums are rampant with business users and personal users alike who are upset that their $120+ Logitech keyboard no longer functions with their tablet. This is just one of the many complaints that have risen after the update earlier in July. One must wonder how Samsung missed such an important feature which is critical for its business users for their daily use and what type of priority Samsung is giving to correct the problem.
Do you have a Galaxy Note Pro 12.2? If so what type of problems have you experienced since the update? Does your Bluetooth keyboard and/or mouse function? What brand are they? Comment and let us know.