Sprint Hero Getting 2.1 “First Week of May”

The highly anticipated 2.1 update for the HTC Hero on Sprint’s network has been rumored with various rollout dates for months now.  We received an email today from a follower who went straight to the carrier and asked about the 2.1 he was expecting today.  According to the representative he spoke with Hero owners should expect an OTA notification starting in the first week of May.

What follows is part of the chat transcript he passed along to us:

“Thank you for contacting Sprint. My name is Jolly K.”

XXXX XXXXX: “Is there an Android 2.1 upgrade today for the HTC Hero?”

Agent (Jolly K): “Hi XXXX.”

XXXX XXXXX: “is there a HTC Hero Android upgrade today?”

Agent (Jolly K): “Let me check the updates.”

Agent (Jolly K): “I have checked the updates. Wait is over now. The Android 2.1 HTC Hero is being launched in the first week ok May.”

XXXX XXXXX: “it was supposed to be today?”

Agent (Jolly K): “I am sorry for misinformation. The updates says that Android 2.1 HTC Hero is being launched in the first week ok May

Agent (Jolly K): “Once it is launched it will be advertised OTA.”

Session Ended

04/16/2010 10:03:39AMSystem: “Please wait and the next available specialist will be with you shortly.”
04/16/2010 10:03:45AMSystem: “If you are chatting today for Technical Support, please call (888) 211-4727.”
04/16/2010 10:03:59AMSystem: “If you are a corporate business customer and need assistance with your account, please call (888) 788-4727.”
04/16/2010 10:04:13AMSystem: “Thank you for waiting. At Sprint, we take your account security seriously; please be prepared to provide your account PIN or security answer. If you haven’t created them yet, please visit Sprint.com/pin.”
04/16/2010 10:04:27AMSystem: “Thanks for your patience. We look forward to chatting with you.”
04/16/2010 10:04:41AMSystem: “While you wait, did you know you can check usage or review your account balance online? It’s fast, easy and available 24 hours a day, 7 days a week.”
04/16/2010 10:04:55AMSystem: “Simply visit Sprint.com and sign into your account for a usage summary. Please continue to wait; the next available specialist will be with you shortly.”
04/16/2010 10:05:09AMSession Started with Agent (Jolly K)
04/16/2010 10:05:09AMSystem: “Thank you for contacting Sprint. My name is Jolly K.”
04/16/2010 10:05:09AMSystem: “Thank you for waiting. We will be with you as soon as possible. Did you know that you can pay your bill online at Sprint.com?”
04/16/2010 10:05:09AMjohn carli: “Is there an Android **********.********** upgrade today for the HTC Hero?”
04/16/2010 10:05:31AMAgent (Jolly K): “Hi John.”
04/16/2010 10:05:40AMjohn carli: “is there a HTC Hero Android upgrade today?”
04/16/2010 10:06:14AMAgent (Jolly K): “Let me check the updates.”
04/16/2010 10:06:18AMjohn carli: “I heard the **********.********** update is today?”
04/16/2010 10:09:04AMjohn carli: “still there”
04/16/2010 10:09:07AMAgent (Jolly K): “I have checked the updates. Wait is over now. The Android **********.********** HTC Hero is being launched in the first week ok May.”
04/16/2010 10:09:28AMjohn carli: “it was supposed to be today?”
04/16/2010 10:10:32AMjohn carli: “still there?”
04/16/2010 10:10:36AMAgent (Jolly K): “I am sorry for misinformation. The updates says that Android **********.********** HTC Hero is being launched in the first week ok May”
04/16/2010 10:11:04AMAgent (Jolly K): “Once it is launched it will be advertised OTA.”
04/16/2010 10:11:28AMSession Ended
Note: Select outbound links may include affiliate tracking codes. Revenue generated from any potential purchases is used to fund AndroidGuys. Read our policy.

SHARE
In addition to smartphones and mobile gadgets, Scott has a deep appreciation for film, music, and sunflower seeds. A husband and father, he likes spending down time riding his mountain bike or binge-watching TV. Scott has overseen the day-to-day activities of AndroidGuys since 2007.
Loading...