Today, Sprint announced a new 30-Day, 100% Customer Satisfaction Guarantee. The latest RootMetrics RootScore shows that Sprint has made some improvements to its network: by achieving 212 first place awards for overall, reliability, speed, data, call or text network performance in 125 metro markets.

Sprint invites you to try its improved network for 30 days. If customers aren’t satisfied with the new LTE Plus network, Sprint will refund the cost of the device and service charges. The satisfaction guarantee will be available for a limited time to new customers and certain eligible small businesses. Activate a new service line at Sprint’s website, or by calling 1-800-SPRINT1.


“As I talk with wireless consumers across the country, they tell me over and over that a reliable network is the make-or-break factor in their buying decision,” said Marcelo Claure, Sprint CEO. “Sprint’s 30-day satisfaction guarantee is giving consumers the opportunity to try us out worry-free and experience everything Sprint has to offer – our award-winning, super-fast LTE Plus Network, the best price for unlimited plans, and so much more. No gimmicks, it’s that simple. And AT&T, Verizon and T-Mobile customers can still save 50 percent off most standard rate plans when they switch to Sprint.”

Don’t worry if you’re already a customer, as the guarantee will still apply to any new line you add. To add more incentive, Sprint will offer up to $650 per line to cover the cost of switching from another network. If you’re still not convinced, check out this video announcement:

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