If you have not yet heard, the Note 7’s that Samsung has been issuing as ‘replacement devices’ don’t exactly appear to be safe. A replacement Note 7, with a battery deemed as “safe” by Samsung, exploded on Wednesday, on-board a Southwest Airlines flight.
The device did not cause any serious damage, but casts doubt on the safety of the replacement devices that have been given to consumers in place of the original device.
While we currently know little regarding the details of Wednesday’s event, Sprint has not waited for any further news and has begun offering an exchange program for customers that own a Note 7 through Sprint. The exchange program is valid during the time that authorities further investigates the case, and offers costumers any phone available through Sprint.
“Sprint is working collaboratively with Samsung to better understand the most recent concerns regarding replacement Samsung Galaxy Note 7 smartphones, ” a Sprint representative said to Recode.com.
“If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window.”
It may just be that the particular device on-board the plane may have been damaged, with the batteries in the production batch still safe. We should know the outcome of the case relatively soon.